/* AI Sales System — 样式只使用 Design Tokens（见 :root 与 theme.js） */
/* Design Tokens
   这些是「预设值」（EyeLuxe Luxury · Dark），只在 JS 还没载入前使用。
   真正的值由 public/js/theme.js 根据 Tenant 的品牌设定计算后覆盖。
   页面 CSS 只能使用这些变数，不可以写死颜色。 */
:root {
  --bg: #09090A;
  --surface: #131314;
  --surface-2: #191919;
  --surface-3: #222222;
  --sunken: #0F0F0F;
  --hover: #171617;
  --line: #242424;
  --line-2: #323131;
  --line-3: #494846;
  --row-line: #1B1B1B;
  --input-bg: #080809;
  --text: #ECE9E2;
  --text-2: #BAB8B2;
  --muted: #8D8B87;
  --faint: #686765;
  --primary: #C9A84C;
  --primary-ink: #D4B970;
  --primary-soft: rgba(201, 168, 76, 0.13);
  --primary-line: rgba(201, 168, 76, 0.38);
  --primary-glow: rgba(201, 168, 76, 0.16);
  --primary-faint: rgba(201, 168, 76, 0.05);
  --primary-deep: #977E39;
  --on-primary: #111111;
  --accent: #E2C77A;
  --accent-ink: #E2C77A;
  --btn: #C9A84C;
  --btn-2: #B19443;
  --on-btn: #111111;
  --success: #6CC08B;
  --success-ink: #6CC08B;
  --success-soft: rgba(108, 192, 139, 0.14);
  --success-line: rgba(108, 192, 139, 0.38);
  --on-success: #111111;
  --warning: #E3B14F;
  --warning-ink: #E3B14F;
  --warning-soft: rgba(227, 177, 79, 0.14);
  --warning-line: rgba(227, 177, 79, 0.38);
  --on-warning: #111111;
  --error: #E06C6C;
  --error-ink: #E06C6C;
  --error-soft: rgba(224, 108, 108, 0.14);
  --error-line: rgba(224, 108, 108, 0.38);
  --on-error: #111111;
  --new: #7FB7A4;
  --new-ink: #7FB7A4;
  --new-soft: rgba(127, 183, 164, 0.14);
  --new-line: rgba(127, 183, 164, 0.38);
  --on-new: #111111;
  --warm: #E3B14F;
  --warm-ink: #E3B14F;
  --warm-soft: rgba(227, 177, 79, 0.14);
  --warm-line: rgba(227, 177, 79, 0.38);
  --on-warm: #111111;
  --hot: #E5795A;
  --hot-ink: #E5795A;
  --hot-soft: rgba(229, 121, 90, 0.14);
  --hot-line: rgba(229, 121, 90, 0.38);
  --on-hot: #111111;
  --appt: #8FA3D9;
  --appt-ink: #8FA3D9;
  --appt-soft: rgba(143, 163, 217, 0.14);
  --appt-line: rgba(143, 163, 217, 0.38);
  --on-appt: #111111;
  --won: #6CC08B;
  --won-ink: #6CC08B;
  --won-soft: rgba(108, 192, 139, 0.14);
  --won-line: rgba(108, 192, 139, 0.38);
  --on-won: #111111;
  --lost: #8A8A93;
  --lost-ink: #8A8A93;
  --lost-soft: rgba(138, 138, 147, 0.14);
  --lost-line: rgba(138, 138, 147, 0.38);
  --on-lost: #111111;
  --human: #7FB3CF;
  --human-ink: #7FB3CF;
  --human-soft: rgba(127, 179, 207, 0.14);
  --human-line: rgba(127, 179, 207, 0.38);
  --on-human: #111111;
  --internal: #A98BD0;
  --internal-ink: #A98BD0;
  --internal-soft: rgba(169, 139, 208, 0.14);
  --internal-line: rgba(169, 139, 208, 0.38);
  --on-internal: #111111;
  --side-bg: #0D0D0F;
  --side-bg-2: #0B0B0D;
  --side-text: #C3C3C3;
  --side-muted: #717172;
  --side-hover: #1C1C1D;
  --side-line: #232325;
  --side-active: rgba(201, 168, 76, 0.16);
  --side-active-ink: #D4B970;
  --side-accent: #C9A84C;
  --bubble-in: #191919;
  --bubble-ai: #29251B;
  --bubble-ai-line: rgba(201, 168, 76, 0.3);
  --bubble-human: #20262A;
  --bubble-human-line: rgba(127, 179, 207, 0.35);
  --topbar-bg: rgba(9, 9, 10, 0.86);
  --shadow: 0 20px 50px rgba(0,0,0,.45);
  --scrim: rgba(0,0,0,.62);
  --toast-bg: #201F20;
  --grid-line: #1B1B1B;
  --track: #222222;

  /* 旧名称别名（兼容） */
  --gold: var(--primary); --gold-2: var(--primary-ink); --gold-soft: var(--primary-soft); --gold-line: var(--primary-line);
  --ok: var(--success-ink); --danger: var(--error-ink);
  --radius: 14px;
  --radius-sm: 9px;
  --font: 'DM Sans', 'PingFang SC', 'Noto Sans SC', 'Microsoft YaHei', system-ui, sans-serif;
  --display: 'Syne', 'DM Sans', 'PingFang SC', 'Noto Sans SC', sans-serif;
  --side-w: 236px;
  color-scheme: dark;
}
* { box-sizing: border-box; }
html, body { margin: 0; height: 100%; background: var(--bg); color: var(--text); font-family: var(--font); font-size: 14px; line-height: 1.45; -webkit-font-smoothing: antialiased; }
body { overflow: hidden; }
button, input, select, textarea { font: inherit; color: inherit; }
a { color: var(--primary-ink); text-decoration: none; }
svg { stroke: currentColor; fill: none; stroke-width: 1.7; stroke-linecap: round; stroke-linejoin: round; }
::selection { background: var(--primary-soft); }
::-webkit-scrollbar { width: 10px; height: 10px; }
::-webkit-scrollbar-thumb { background: var(--line-2); border-radius: 10px; border: 3px solid transparent; background-clip: padding-box; }
.muted { color: var(--muted); }
.small { font-size: 12px; }
.tiny { font-size: 11px; }
.nowrap { white-space: nowrap; }
.right { text-align: right; }
.gold { color: var(--primary-ink); }
.mono { font-variant-numeric: tabular-nums; }
.hidden { display: none !important; }

/* ---------- Layout ---------- */
#app { display: flex; height: 100vh; height: 100dvh; }
.sidebar { width: var(--side-w); flex: none; background: linear-gradient(180deg, var(--side-bg) 0%, var(--side-bg-2) 100%); color: var(--side-text); border-right: 1px solid var(--side-line); display: flex; flex-direction: column; padding: 18px 12px; overflow-y: auto; z-index: 40; }
.brand { display: flex; align-items: center; gap: 10px; padding: 4px 10px 20px; }
.brand-mark { width: 32px; height: 32px; color: var(--side-accent); flex: none; display: grid; place-items: center; }
.brand-mark svg { width: 30px; height: 30px; }
.brand-mark img { width: 32px; height: 32px; object-fit: contain; border-radius: 8px; }
.brand > div { min-width: 0; }
.brand-name { font-family: var(--display); font-size: 19px; font-weight: 700; letter-spacing: .02em; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.brand-sub { font-size: 11px; color: var(--side-muted); letter-spacing: .12em; text-transform: uppercase; }
#nav { flex: 1; }
.nav-group { margin-bottom: 14px; }
.nav-label { font-size: 10.5px; letter-spacing: .14em; text-transform: uppercase; color: var(--side-muted); padding: 6px 12px; }
.nav-item { display: flex; align-items: center; gap: 11px; padding: 9px 12px; border-radius: 10px; color: var(--side-text); opacity: .86; cursor: pointer; position: relative; transition: background .15s, color .15s; }
.nav-item svg { width: 18px; height: 18px; flex: none; opacity: .85; }
.nav-item:hover { background: var(--side-hover); opacity: 1; }
.nav-item.active { background: var(--side-active); color: var(--side-active-ink); opacity: 1; }
.nav-item.active::before { content: ''; position: absolute; left: -12px; top: 9px; bottom: 9px; width: 3px; border-radius: 0 3px 3px 0; background: var(--side-accent); }
.nav-badge { margin-left: auto; min-width: 20px; height: 20px; padding: 0 6px; border-radius: 10px; background: var(--side-line); color: var(--side-text); font-size: 11px; font-weight: 600; display: grid; place-items: center; }
.nav-badge.alert { background: var(--hot); color: var(--on-hot); }
.nav-badge.gold { background: var(--primary); color: var(--on-primary); }
.sidebar .muted { color: var(--side-muted); }
.sidebar-foot { border-top: 1px solid var(--side-line); padding: 14px 10px 0; display: grid; gap: 6px; }

.main { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.topbar { height: 64px; flex: none; display: flex; align-items: center; gap: 14px; padding: 0 24px; border-bottom: 1px solid var(--line); background: var(--topbar-bg); backdrop-filter: blur(10px); position: relative; z-index: 30; }
.page-title { font-family: var(--display); font-size: 20px; font-weight: 700; letter-spacing: .01em; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.page-title .sub { font-family: var(--font); font-size: 12.5px; font-weight: 400; color: var(--muted); margin-left: 10px; letter-spacing: 0; }
.topbar-right { margin-left: auto; display: flex; align-items: center; gap: 10px; }
.acct-switch { display: flex; align-items: center; gap: 8px; background: var(--surface); border: 1px solid var(--line); border-radius: 10px; padding: 0 4px 0 12px; height: 38px; cursor: pointer; }
.acct-switch select { background: transparent; border: 0; height: 36px; padding-right: 6px; outline: none; cursor: pointer; max-width: 190px; }
.acct-switch select option { background: var(--surface); }
.acct-dot { width: 9px; height: 9px; border-radius: 50%; background: var(--primary); flex: none; }
.search-wrap { position: relative; display: flex; align-items: center; background: var(--surface); border: 1px solid var(--line); border-radius: 10px; height: 38px; padding: 0 10px; width: 230px; }
.search-wrap svg { width: 16px; height: 16px; color: var(--muted); }
.search-wrap input { border: 0; background: transparent; outline: none; padding: 0 8px; width: 100%; }
.search-results { position: absolute; top: 44px; left: 0; right: -60px; background: var(--surface-2); border: 1px solid var(--line-2); border-radius: 12px; box-shadow: var(--shadow); display: none; max-height: 360px; overflow: auto; padding: 6px; }
.search-results.open { display: block; }
.sr-item { padding: 9px 10px; border-radius: 8px; cursor: pointer; display: flex; gap: 10px; align-items: center; }
.sr-item:hover { background: var(--surface-3); }
.icon-btn { width: 38px; height: 38px; border-radius: 10px; border: 1px solid var(--line); background: var(--surface); display: grid; place-items: center; cursor: pointer; position: relative; flex: none; }
.icon-btn:hover { border-color: var(--line-2); }
.icon-btn svg { width: 19px; height: 19px; }
.bell-badge { position: absolute; top: -4px; right: -4px; min-width: 18px; height: 18px; border-radius: 9px; background: var(--hot); color: var(--on-hot); font-size: 10.5px; font-weight: 700; display: none; place-items: center; padding: 0 5px; }
.bell-badge.on { display: grid; }
.avatar { width: 36px; height: 36px; border-radius: 50%; display: grid; place-items: center; font-weight: 700; background: linear-gradient(135deg, var(--primary), var(--primary-deep)); color: var(--on-primary); flex: none; overflow: hidden; }
.avatar.sm { width: 30px; height: 30px; font-size: 12px; }
.avatar.lg { width: 56px; height: 56px; font-size: 20px; }
.avatar.c { background: var(--surface-3); color: var(--text); font-weight: 600; }
.content { flex: 1; overflow: auto; padding: 24px; }
.content.flush { padding: 0; overflow: hidden; }
.conn-banner { display: none; background: var(--error-soft); color: var(--error-ink); text-align: center; padding: 6px; font-size: 13px; }
.conn-banner.on { display: block; }
.scrim { display: none; }
.only-mobile { display: none; }

/* ---------- Building blocks ---------- */
.card { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 18px; min-width: 0; }
.card-head { display: flex; align-items: center; gap: 10px; margin-bottom: 14px; }
.card-title { font-size: 14.5px; font-weight: 600; }
.card-sub { font-size: 12px; color: var(--muted); }
.card-head .spacer, .spacer { flex: 1; }
.grid { display: grid; gap: 16px; }
.g2 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.g3 { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.g-main-side { grid-template-columns: minmax(0, 1fr) 360px; }
.align-start { align-items: start; }
.row { display: flex; align-items: center; gap: 10px; }
.row.wrap { flex-wrap: wrap; }
.stack { display: grid; gap: 10px; }
.toolbar { display: flex; flex-wrap: wrap; gap: 10px; align-items: center; margin-bottom: 16px; }
.section-gap { margin-top: 16px; }

.btn { display: inline-flex; align-items: center; justify-content: center; gap: 7px; height: 36px; padding: 0 14px; border-radius: 10px; border: 1px solid var(--line-2); background: var(--surface-2); cursor: pointer; white-space: nowrap; font-weight: 500; transition: border-color .15s, background .15s, opacity .15s; }
.btn:hover { border-color: var(--line-3); background: var(--surface-3); }
.btn svg { width: 16px; height: 16px; }
.btn.primary { background: linear-gradient(180deg, var(--btn), var(--btn-2)); border-color: transparent; color: var(--on-btn); font-weight: 600; }
.btn.primary:hover { filter: brightness(1.06); }
.btn.ghost { background: transparent; border-color: transparent; color: var(--text-2); }
.btn.ghost:hover { background: var(--surface-2); color: var(--text); }
.btn.danger { color: var(--error-ink); border-color: var(--error-line); background: var(--error-soft); }
.btn.sm { height: 30px; padding: 0 10px; font-size: 12.5px; border-radius: 8px; }
.btn.xs { height: 26px; padding: 0 9px; font-size: 12px; border-radius: 7px; }
.btn[disabled] { opacity: .45; cursor: not-allowed; }
.btn.loading { pointer-events: none; opacity: .7; }
.btn.loading::after { content: ''; width: 13px; height: 13px; border: 2px solid currentColor; border-right-color: transparent; border-radius: 50%; animation: spin .7s linear infinite; }
@keyframes spin { to { transform: rotate(360deg); } }

.input, .select, .textarea { width: 100%; background: var(--input-bg); color: var(--text); border: 1px solid var(--line-2); border-radius: 10px; height: 38px; padding: 0 12px; outline: none; transition: border-color .15s; }
.textarea { height: auto; padding: 10px 12px; resize: vertical; min-height: 90px; line-height: 1.5; }
.input:focus, .select:focus, .textarea:focus { border-color: var(--primary-line); box-shadow: 0 0 0 3px var(--primary-soft); }
.select { appearance: none; background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%238A867E' stroke-width='2'%3E%3Cpath d='M7 10l5 5 5-5'/%3E%3C/svg%3E"); background-repeat: no-repeat; background-position: right 10px center; background-size: 16px; padding-right: 32px; }
.select option { background: var(--surface); }
.input.sm, .select.sm { height: 32px; font-size: 13px; border-radius: 8px; }
.field { display: grid; gap: 6px; }
.field > span { font-size: 12.5px; color: var(--text-2); }
.field .hint { font-size: 11.5px; color: var(--muted); }
.form-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 14px; }
.form-grid .full { grid-column: 1 / -1; }
.search-input { position: relative; }
.search-input svg { position: absolute; left: 11px; top: 50%; transform: translateY(-50%); width: 16px; height: 16px; color: var(--muted); }
.search-input .input { padding-left: 34px; }

.switch { position: relative; width: 38px; height: 22px; flex: none; display: inline-block; }
.switch input { opacity: 0; width: 0; height: 0; }
.switch span { position: absolute; inset: 0; background: var(--surface-3); border: 1px solid var(--line-2); border-radius: 22px; cursor: pointer; transition: .2s; }
.switch span::after { content: ''; position: absolute; width: 16px; height: 16px; left: 2px; top: 2px; border-radius: 50%; background: var(--muted); transition: .2s; }
.switch input:checked + span { background: var(--primary-soft); border-color: var(--primary-line); }
.switch input:checked + span::after { transform: translateX(16px); background: var(--primary); }

.chip { display: inline-flex; align-items: center; gap: 6px; height: 30px; padding: 0 12px; border-radius: 20px; border: 1px solid var(--line-2); background: transparent; cursor: pointer; font-size: 12.5px; color: var(--text-2); white-space: nowrap; }
.chip:hover { color: var(--text); }
.chip.on { background: var(--primary-soft); border-color: var(--primary-line); color: var(--primary-ink); }
.chip .n { font-size: 11px; color: var(--muted); }
.tabs { display: flex; gap: 4px; border-bottom: 1px solid var(--line); margin-bottom: 16px; overflow-x: auto; }
.tab { padding: 10px 14px; cursor: pointer; color: var(--muted); border-bottom: 2px solid transparent; margin-bottom: -1px; white-space: nowrap; background: none; border-top: 0; border-left: 0; border-right: 0; }
.tab:hover { color: var(--text); }
.tab.on { color: var(--primary-ink); border-bottom-color: var(--primary); }
.seg { display: inline-flex; background: var(--surface); border: 1px solid var(--line); border-radius: 10px; padding: 3px; }
.seg button { border: 0; background: transparent; padding: 0 12px; height: 30px; border-radius: 7px; cursor: pointer; color: var(--muted); font-size: 13px; }
.seg button.on { background: var(--surface-3); color: var(--text); }

.badge { display: inline-flex; align-items: center; gap: 5px; height: 22px; padding: 0 9px; border-radius: 11px; font-size: 11.5px; font-weight: 600; white-space: nowrap; background: var(--surface-3); color: var(--text-2); }
.badge .d { width: 6px; height: 6px; border-radius: 50%; background: currentColor; }
.b-new { color: var(--new-ink); background: var(--new-soft); }
.b-warm, .b-pending, .b-connecting, .b-draft, .b-processing { color: var(--warm-ink); background: var(--warm-soft); }
.b-hot, .b-waiting { color: var(--hot-ink); background: var(--hot-soft); }
.b-appointment, .b-confirmed { color: var(--appt-ink); background: var(--appt-soft); }
.b-won, .b-completed { color: var(--won-ink); background: var(--won-soft); }
.b-lost, .b-cancelled, .b-no_show, .b-skipped, .b-returned, .b-not_connected { color: var(--lost-ink); background: var(--lost-soft); }
.b-ai { color: var(--primary-ink); background: var(--primary-soft); }
.b-human { color: var(--human-ink); background: var(--human-soft); }
.b-connected, .b-active { color: var(--success-ink); background: var(--success-soft); }
.b-overdue { color: var(--error-ink); background: var(--error-soft); }
.b-internal { color: var(--internal-ink); background: var(--internal-soft); }
.status-dot { width: 8px; height: 8px; border-radius: 50%; display: inline-block; flex: none; }
.sd-connected { background: var(--success); box-shadow: 0 0 0 3px var(--success-soft); }
.sd-not_connected { background: var(--lost); }
.sd-connecting { background: var(--warm); animation: pulse 1.2s infinite; }
@keyframes pulse { 50% { opacity: .35; } }

/* ---------- Tables ---------- */
.table-wrap { overflow: auto; border: 1px solid var(--line); border-radius: var(--radius); background: var(--surface); }
table.t { width: 100%; border-collapse: separate; border-spacing: 0; font-size: 13px; }
.t th { position: sticky; top: 0; background: var(--surface-2); text-align: left; font-weight: 600; color: var(--text-2); font-size: 12px; padding: 11px 12px; border-bottom: 1px solid var(--line); white-space: nowrap; z-index: 1; }
.t th.sortable { cursor: pointer; user-select: none; }
.t th.sortable:hover { color: var(--text); }
.t th .arr { color: var(--primary-ink); margin-left: 4px; }
.t td { padding: 11px 12px; border-bottom: 1px solid var(--row-line); white-space: nowrap; vertical-align: middle; }
.t tr:last-child td { border-bottom: 0; }
.t tbody tr { cursor: pointer; transition: background .12s; }
.t tbody tr:hover td { background: var(--hover); }
.t .sticky-col { position: sticky; left: 0; background: var(--surface); z-index: 1; }
.t th.sticky-col { z-index: 2; background: var(--surface-2); }
.t tbody tr:hover .sticky-col { background: var(--hover); }
.t .num { text-align: right; font-variant-numeric: tabular-nums; }
.cell-name { display: flex; align-items: center; gap: 10px; }
.pager { display: flex; align-items: center; gap: 8px; justify-content: flex-end; padding: 12px 2px; color: var(--muted); font-size: 12.5px; }

/* ---------- KPI ---------- */
.kpis { display: grid; grid-template-columns: repeat(auto-fill, minmax(190px, 1fr)); gap: 14px; }
.kpi { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 16px 16px 14px; position: relative; overflow: hidden; cursor: default; min-width: 0; }
.kpi.link { cursor: pointer; }
.kpi.link:hover { border-color: var(--line-2); }
.kpi-label { display: flex; align-items: center; gap: 8px; color: var(--text-2); font-size: 12.5px; }
.kpi-label svg { width: 16px; height: 16px; color: var(--primary-ink); }
.kpi-value { font-family: var(--display); font-size: 27px; font-weight: 700; margin-top: 10px; letter-spacing: -.01em; font-variant-numeric: tabular-nums; }
.kpi-foot { margin-top: 4px; font-size: 12px; color: var(--muted); }
.kpi.hero { background: radial-gradient(120% 120% at 100% 0%, var(--primary-glow), transparent 55%), var(--surface); border-color: var(--primary-line); }
.kpi.hero .kpi-value { color: var(--primary-ink); }
.delta-up { color: var(--success-ink); }
.delta-down { color: var(--error-ink); }

/* ---------- Charts ---------- */
.chart { position: relative; width: 100%; }
.chart svg { display: block; width: 100%; overflow: visible; }
.chart svg .hit, .chart svg .bar { stroke: none; }
.chart .grid-line { stroke: var(--grid-line); stroke-width: 1; }
.chart .axis-text { fill: var(--muted); font-size: 11px; stroke: none; font-family: var(--font); }
.chart .tip { position: absolute; pointer-events: none; background: var(--toast-bg); color: var(--text); border: 1px solid var(--line-2); border-radius: 9px; padding: 7px 10px; font-size: 12px; white-space: nowrap; transform: translate(-50%, calc(-100% - 10px)); opacity: 0; transition: opacity .1s; box-shadow: var(--shadow); z-index: 3; }
.chart .tip b { display: block; font-size: 13px; }
.chart .tip.on { opacity: 1; }
.hbars { display: grid; gap: 11px; }
.hbar { display: grid; grid-template-columns: minmax(90px, 150px) 1fr auto; align-items: center; gap: 12px; font-size: 13px; }
.hbar-label { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; color: var(--text-2); }
.hbar-track { height: 10px; background: var(--track); border-radius: 6px; overflow: hidden; }
.hbar-fill { height: 100%; background: linear-gradient(90deg, var(--primary-deep), var(--primary)); border-radius: 0 4px 4px 0; }
.hbar-val { font-variant-numeric: tabular-nums; text-align: right; min-width: 92px; }
.hbar-val .muted { font-size: 11.5px; margin-left: 4px; }

/* ---------- Lists ---------- */
.list { display: grid; grid-template-columns: minmax(0, 1fr); }
.li { display: flex; align-items: center; gap: 12px; padding: 11px 4px; border-bottom: 1px solid var(--row-line); cursor: pointer; border-radius: 8px; }
.li:last-child { border-bottom: 0; }
.li:hover { background: var(--hover); }
.li .grow { flex: 1; min-width: 0; }
.ellipsis { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }

/* ---------- Empty / loading / error ---------- */
.empty { text-align: center; padding: 42px 20px; color: var(--muted); }
.empty svg { width: 40px; height: 40px; color: var(--line-3); margin-bottom: 10px; }
.empty .t1 { color: var(--text-2); font-weight: 600; margin-bottom: 4px; }
.skeleton { background: linear-gradient(90deg, var(--surface) 0%, var(--surface-3) 50%, var(--surface) 100%); background-size: 200% 100%; animation: shimmer 1.3s infinite; border-radius: var(--radius); }
@keyframes shimmer { to { background-position: -200% 0; } }
.boot { display: grid; gap: 16px; }
.error-state { max-width: 460px; margin: 80px auto; text-align: center; }
.error-state .ico { width: 54px; height: 54px; border-radius: 50%; display: grid; place-items: center; margin: 0 auto 14px; background: var(--error-soft); color: var(--error-ink); }

/* ---------- Modal / drawer / toast ---------- */
.modal-back { position: fixed; inset: 0; background: var(--scrim); backdrop-filter: blur(3px); display: grid; place-items: center; z-index: 100; padding: 16px; animation: fade .15s; }
.modal { background: var(--surface); border: 1px solid var(--line-2); border-radius: 18px; width: min(560px, 100%); max-height: calc(100dvh - 32px); display: flex; flex-direction: column; box-shadow: var(--shadow); animation: pop .18s; }
.modal.wide { width: min(820px, 100%); }
.modal-head { display: flex; align-items: center; gap: 12px; padding: 18px 20px 14px; border-bottom: 1px solid var(--line); }
.modal-title { font-family: var(--display); font-size: 17px; font-weight: 700; }
.modal-body { padding: 18px 20px; overflow: auto; }
.modal-foot { display: flex; gap: 10px; justify-content: flex-end; padding: 14px 20px; border-top: 1px solid var(--line); flex-wrap: wrap; }
@keyframes fade { from { opacity: 0; } }
@keyframes pop { from { transform: translateY(8px) scale(.98); opacity: 0; } }
.drawer-back { position: fixed; inset: 0; background: var(--scrim); z-index: 90; animation: fade .15s; }
.drawer { position: fixed; right: 0; top: 0; bottom: 0; width: min(440px, 100%); background: var(--surface); border-left: 1px solid var(--line-2); z-index: 91; display: flex; flex-direction: column; animation: slide .2s; box-shadow: var(--shadow); }
@keyframes slide { from { transform: translateX(30px); opacity: 0; } }
.drawer-head { display: flex; align-items: center; gap: 10px; padding: 14px 16px; border-bottom: 1px solid var(--line); }
.drawer-body { flex: 1; overflow: auto; }
.toasts { position: fixed; right: 20px; bottom: 20px; display: grid; gap: 10px; z-index: 200; }
.toast { min-width: 260px; max-width: 380px; background: var(--toast-bg); border: 1px solid var(--line-2); border-left: 3px solid var(--primary); border-radius: 12px; padding: 12px 14px; box-shadow: var(--shadow); animation: pop .2s; display: flex; gap: 10px; align-items: flex-start; }
.toast.error { border-left-color: var(--error); }
.toast.ok { border-left-color: var(--success); }
.toast .tt { font-weight: 600; }
.toast .td { color: var(--text-2); font-size: 12.5px; margin-top: 2px; white-space: pre-line; }
.popover { position: fixed; top: 60px; right: 70px; width: 340px; background: var(--surface-2); border: 1px solid var(--line-2); border-radius: 14px; box-shadow: var(--shadow); z-index: 60; display: none; padding: 8px; max-height: 70vh; overflow: auto; }
.popover.open { display: block; }
.pop-head { padding: 8px 10px; font-weight: 600; display: flex; }

/* ---------- Dashboard ---------- */
.dash-head { display: flex; align-items: flex-end; gap: 14px; margin-bottom: 18px; flex-wrap: wrap; }
.greet { font-family: var(--display); font-size: 24px; font-weight: 700; }
.greet-sub { color: var(--muted); margin-top: 2px; }
.acct-mini { display: flex; align-items: center; gap: 10px; padding: 10px 2px; border-bottom: 1px solid var(--row-line); }
.acct-mini:last-child { border-bottom: 0; }

/* ---------- Inbox ---------- */
.inbox { display: grid; grid-template-columns: 220px 310px minmax(0, 1fr) 320px; height: 100%; }
.inbox.no-profile { grid-template-columns: 236px 330px minmax(0, 1fr); }
.pane { border-right: 1px solid var(--line); min-height: 0; display: flex; flex-direction: column; background: var(--bg); }
.pane:last-child { border-right: 0; }
.pane-head { padding: 14px 14px 10px; display: flex; align-items: center; gap: 8px; }
.pane-title { font-weight: 600; font-size: 13px; letter-spacing: .02em; }
.pane-body { flex: 1; overflow: auto; min-height: 0; }
.acct-rail { background: var(--sunken); }
.acct-card { margin: 0 10px 8px; padding: 11px 12px; border-radius: 12px; border: 1px solid transparent; cursor: pointer; transition: .15s; }
.acct-card:hover { background: var(--surface); }
.acct-card.on { background: var(--surface); border-color: var(--primary-line); }
.acct-card .nm { display: flex; align-items: center; gap: 8px; font-weight: 600; font-size: 13.5px; }
.acct-card .meta { color: var(--muted); font-size: 12px; margin-top: 3px; display: grid; gap: 1px; }
.acct-card .unread { margin-left: auto; background: var(--primary); color: var(--on-primary); border-radius: 10px; font-size: 11px; font-weight: 700; min-width: 20px; height: 20px; display: grid; place-items: center; padding: 0 6px; }
.acct-color { width: 4px; height: 26px; border-radius: 3px; flex: none; }
.connect-btn { margin: 4px 10px 12px; border: 1px dashed var(--primary-line); color: var(--primary-ink); background: transparent; height: 40px; border-radius: 12px; cursor: pointer; font-weight: 600; display: flex; align-items: center; justify-content: center; gap: 8px; }
.connect-btn:hover { background: var(--primary-soft); }
.connect-btn svg { width: 16px; height: 16px; }
.conv-filters { display: flex; gap: 6px; padding: 0 12px 10px; overflow-x: auto; }
.conv-filters .chip { height: 26px; padding: 0 10px; font-size: 12px; }
.conv { display: flex; gap: 11px; padding: 12px 14px; cursor: pointer; border-bottom: 1px solid var(--row-line); position: relative; }
.conv:hover { background: var(--hover); }
.conv.on { background: var(--surface); }
.conv.on::before { content: ''; position: absolute; left: 0; top: 0; bottom: 0; width: 3px; background: var(--primary); }
.conv .body { flex: 1; min-width: 0; }
.conv .l1 { display: flex; align-items: center; gap: 6px; }
.conv .nm { font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.conv .time { margin-left: auto; color: var(--muted); font-size: 11.5px; white-space: nowrap; }
.conv .l2 { color: var(--text-2); font-size: 12.5px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; margin-top: 2px; }
.conv.unread .l2 { color: var(--text); font-weight: 500; }
.conv .l3 { display: flex; gap: 6px; margin-top: 6px; align-items: center; flex-wrap: wrap; }
.conv .l3 .badge { height: 20px; font-size: 11px; padding: 0 7px; }
.conv .ucount { background: var(--primary); color: var(--on-primary); border-radius: 10px; font-size: 11px; font-weight: 700; min-width: 19px; height: 19px; display: grid; place-items: center; padding: 0 5px; }
.acct-tag { font-size: 11px; color: var(--muted); display: inline-flex; align-items: center; gap: 5px; }
.t .acct-tag { font-size: 12.5px; color: var(--text-2); }
.acct-tag i { width: 6px; height: 6px; border-radius: 50%; display: inline-block; }

.chat { display: flex; flex-direction: column; min-height: 0; background: radial-gradient(80% 60% at 50% 0%, var(--primary-faint), transparent 60%), var(--sunken); }
.chat-head { display: flex; align-items: center; gap: 12px; padding: 12px 18px; border-bottom: 1px solid var(--line); background: var(--bg); flex-wrap: wrap; }
.chat-head .who { min-width: 0; }
.chat-head .nm { font-weight: 600; font-size: 15px; }
.chat-head .sub { color: var(--muted); font-size: 12px; }
.mode-bar { display: flex; flex-wrap: wrap; align-items: center; gap: 6px 10px; padding: 9px 18px; border-bottom: 1px solid var(--line); font-size: 12.5px; }
.mode-bar.ai { background: var(--primary-faint); color: var(--primary-ink); }
.mode-bar.human { background: var(--human-soft); color: var(--human-ink); }
.mode-bar.waiting { background: var(--hot-soft); color: var(--hot-ink); }
.mode-bar .spacer { flex: 1; }
.msgs { flex: 1; overflow-y: auto; padding: 18px 22px; display: flex; flex-direction: column; gap: 8px; min-height: 0; }
.day-sep { align-self: center; font-size: 11px; color: var(--muted); background: var(--surface); border: 1px solid var(--line); border-radius: 10px; padding: 3px 10px; margin: 8px 0; }
.bubble { max-width: min(72%, 560px); padding: 9px 12px 6px; border-radius: 14px; word-wrap: break-word; position: relative; font-size: 13.5px; line-height: 1.5; }
.bubble .txt { white-space: pre-wrap; }
.bubble .meta { display: flex; gap: 6px; justify-content: flex-end; align-items: center; font-size: 10.5px; color: var(--muted); margin-top: 3px; }
.bubble.in { align-self: flex-start; background: var(--bubble-in); border: 1px solid var(--line); border-top-left-radius: 4px; }
.bubble.ai { align-self: flex-end; background: var(--bubble-ai); border: 1px solid var(--bubble-ai-line); border-top-right-radius: 4px; }
.bubble.human { align-self: flex-end; background: var(--bubble-human); border: 1px solid var(--bubble-human-line); border-top-right-radius: 4px; }
.bubble .who { font-size: 10.5px; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; margin-bottom: 3px; }
.bubble.ai .who { color: var(--primary-ink); }
.bubble.human .who { color: var(--human-ink); }
.bubble .intent { display: inline-flex; margin-top: 6px; font-size: 10.5px; color: var(--muted); border: 1px dashed var(--line-2); border-radius: 6px; padding: 1px 6px; }
.bubble.failed { border-color: var(--error); }
.note { align-self: center; max-width: 86%; display: flex; gap: 8px; align-items: center; font-size: 11.5px; color: var(--internal-ink); background: var(--internal-soft); border: 1px dashed var(--internal-line); border-radius: 10px; padding: 5px 10px; }
.note svg { width: 13px; height: 13px; flex: none; }
.composer { border-top: 1px solid var(--line); padding: 10px 14px 14px; background: var(--bg); }
.composer-tabs { display: flex; gap: 4px; margin-bottom: 8px; }
.composer-tabs button { border: 0; background: transparent; color: var(--muted); padding: 5px 10px; border-radius: 7px; cursor: pointer; font-size: 12.5px; }
.composer-tabs button.on { background: var(--surface-2); color: var(--text); }
.composer-tabs button.on.sim { color: var(--primary-ink); }
.composer-row { display: flex; gap: 8px; align-items: flex-end; }
.composer textarea { flex: 1; resize: none; min-height: 42px; max-height: 140px; height: 42px; background: var(--input-bg); color: var(--text); border: 1px solid var(--line-2); border-radius: 12px; padding: 10px 12px; outline: none; }
.composer textarea:focus { border-color: var(--primary-line); }
.composer.sim textarea { border-style: dashed; border-color: var(--primary-line); }
.quick { display: flex; gap: 6px; flex-wrap: wrap; margin-top: 8px; }
.quick .chip { height: 26px; font-size: 12px; padding: 0 10px; }
.composer-hint { font-size: 11.5px; color: var(--muted); margin-top: 6px; }

/* profile */
.profile { padding: 16px; }
.profile-top { display: flex; gap: 12px; align-items: center; margin-bottom: 14px; }
.profile-top .nm { font-family: var(--display); font-size: 17px; font-weight: 700; }
.kv { display: grid; grid-template-columns: 118px minmax(0, 1fr); gap: 4px 10px; font-size: 13px; }
.kv > div { padding: 7px 0; border-bottom: 1px solid var(--row-line); min-width: 0; }
.kv .k { color: var(--muted); font-size: 12.5px; }
.kv .v { overflow-wrap: anywhere; }
.kv .select.sm, .kv .input.sm { height: 30px; }
.p-section { font-size: 11px; letter-spacing: .14em; text-transform: uppercase; color: var(--faint); margin: 18px 0 6px; }
.p-actions { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; margin-top: 14px; }

/* ---------- Kanban ---------- */
.kanban { display: grid; grid-auto-flow: column; grid-auto-columns: minmax(250px, 1fr); gap: 14px; overflow-x: auto; padding-bottom: 10px; height: calc(100dvh - 64px - 48px - 60px); min-height: 420px; }
.kcol { background: var(--sunken); border: 1px solid var(--line); border-radius: var(--radius); display: flex; flex-direction: column; min-height: 0; transition: border-color .15s, background .15s; }
.kcol.over { border-color: var(--primary); background: var(--primary-faint); }
.kcol-head { padding: 12px 14px; border-bottom: 1px solid var(--line); }
.kcol-head .t1 { display: flex; align-items: center; gap: 8px; font-weight: 600; white-space: nowrap; }
.kcol-head .t2 { font-size: 12px; color: var(--muted); margin-top: 2px; }
.kcol-head .bar { height: 3px; border-radius: 2px; margin-top: 10px; }
.kcol-body { flex: 1; overflow-y: auto; padding: 10px; display: grid; gap: 10px; align-content: start; }
.kcard { background: var(--surface); border: 1px solid var(--line); border-radius: 12px; padding: 12px; cursor: grab; transition: border-color .15s, transform .15s, opacity .15s; }
.kcard:hover { border-color: var(--line-2); }
.kcard.dragging { opacity: .4; transform: scale(.98); }
.kcard .nm { font-weight: 600; display: flex; align-items: center; gap: 8px; }
.kcard .val { margin-left: auto; color: var(--primary-ink); font-variant-numeric: tabular-nums; font-size: 13px; }
.kcard .ln { color: var(--text-2); font-size: 12px; margin-top: 4px; display: flex; gap: 6px; align-items: center; }
.kcard .ln svg { width: 13px; height: 13px; color: var(--muted); flex: none; }
.kcard .foot span { white-space: nowrap; }
.kcard .foot { display: flex; align-items: center; gap: 6px; margin-top: 10px; padding-top: 9px; border-top: 1px solid var(--row-line); font-size: 11.5px; color: var(--muted); }
.kcard .move { margin-left: auto; height: 26px; font-size: 11.5px; width: auto; padding: 0 22px 0 8px; background-position: right 4px center; background-size: 13px; border-radius: 7px; }

/* ---------- Calendar ---------- */
.cal { display: grid; grid-template-columns: repeat(7, minmax(0, 1fr)); border: 1px solid var(--line); border-radius: var(--radius); overflow: hidden; background: var(--surface); }
.cal-h { padding: 9px; font-size: 11.5px; color: var(--muted); text-align: center; border-bottom: 1px solid var(--line); background: var(--surface-2); }
.cal-d { min-height: 112px; border-right: 1px solid var(--row-line); border-bottom: 1px solid var(--row-line); padding: 6px; cursor: pointer; min-width: 0; }
.cal-d:nth-child(7n) { border-right: 0; }
.cal-d.out { background: var(--sunken); }
.cal-d.out .dn { color: var(--faint); }
.cal-d.today .dn { background: var(--primary); color: var(--on-primary); }
.cal-d.sel { box-shadow: inset 0 0 0 1px var(--primary-line); }
.cal-d:hover { background: var(--hover); }
.dn { font-size: 12px; width: 24px; height: 24px; display: grid; place-items: center; border-radius: 50%; margin-bottom: 4px; }
.ev { font-size: 11.5px; padding: 3px 6px; border-radius: 6px; margin-bottom: 3px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; border-left: 2px solid; background: var(--surface-2); }
.ev.pending { border-color: var(--warm); }
.ev.confirmed { border-color: var(--appt); }
.ev.completed { border-color: var(--won); opacity: .75; }
.ev.cancelled, .ev.no_show { border-color: var(--lost); opacity: .5; text-decoration: line-through; }
.ev-more { font-size: 11px; color: var(--muted); padding-left: 4px; }

/* ---------- Follow-up ---------- */
.lead-dist { display: grid; grid-template-columns: repeat(auto-fill, minmax(128px, 1fr)); gap: 12px; }
.lead-dist .ld { padding: 10px 12px; border: 1px solid var(--line); border-radius: 12px; cursor: pointer; transition: .15s; }
.lead-dist .ld:hover { border-color: var(--line-2); }
.lead-dist .n { font-family: var(--display); font-size: 22px; font-weight: 700; margin: 2px 0 6px; }
.lead-dist .bar { height: 4px; border-radius: 4px; background: var(--surface-3); overflow: hidden; }
.lead-dist .bar i { display: block; height: 100%; border-radius: 4px; }
.fu-table td { vertical-align: top; }
.lead-hist { margin-top: 6px; }
.lead-hist .h { display: flex; gap: 6px; align-items: center; font-size: 12px; padding: 3px 0; color: var(--text-2); }
.b-not_now { color: var(--warm-ink); background: var(--warm-soft); }
.b-demo { color: var(--warning-ink); background: var(--warning-soft); }
.b-real { color: var(--won-ink); background: var(--won-soft); }
.kw { display: inline-block; padding: 1px 7px; margin: 2px 4px 2px 0; border-radius: 6px; background: var(--surface-3); color: var(--text-2); font-size: 11.5px; }
.kb-head { padding: 14px 16px; }
.kb-card { padding: 14px; }
.demo-row td { opacity: .72; }
.notice { padding: 10px 12px; border-radius: 10px; font-size: 13px; border: 1px solid var(--line); }
.notice.warn { color: var(--warning-ink); background: var(--warning-soft); border-color: transparent; }
.brand-current .brand-name { font-family: var(--display); font-size: 26px; font-weight: 700; }
.brand-card.on { border-color: var(--primary-line); }
.flow.flow9 { grid-template-columns: repeat(auto-fill, minmax(150px, 1fr)); }
.flow.flow9 .flow-step::after { display: none; }
.fu-cards { display: grid; grid-template-columns: repeat(5, minmax(0, 1fr)); gap: 12px; margin-bottom: 16px; }
.fu-card { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 14px; cursor: pointer; transition: .15s; }
.fu-card:hover { border-color: var(--line-2); }
.fu-card.on { border-color: var(--primary-line); background: radial-gradient(120% 120% at 100% 0%, var(--primary-glow), transparent 60%), var(--surface); }
.fu-card .n { font-family: var(--display); font-size: 26px; font-weight: 700; margin-top: 4px; }
.fu-card.overdue .n { color: var(--error-ink); }
.fu-item { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 10px; padding: 14px; border-bottom: 1px solid var(--row-line); }
.fu-item:last-child { border-bottom: 0; }
.fu-msg { margin-top: 8px; padding: 9px 11px; border-radius: 10px; background: var(--bubble-ai); border: 1px solid var(--bubble-ai-line); color: var(--text-2); font-size: 12.5px; white-space: pre-wrap; }
.fu-actions { display: flex; flex-direction: column; gap: 6px; align-items: stretch; }
.rule { padding: 12px 0; border-bottom: 1px solid var(--row-line); }
.rule:last-child { border-bottom: 0; }

/* ---------- Takeover ---------- */
.ht-card { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 16px; display: grid; gap: 10px; }
.ht-card.waiting { border-color: var(--hot-line); background: radial-gradient(100% 100% at 0% 0%, var(--hot-soft), transparent 55%), var(--surface); }
.ht-reason { font-size: 12.5px; color: var(--text-2); }
.ht-reason b { color: var(--text); }
.ht-quote { font-size: 13px; padding: 9px 11px; border-radius: 10px; background: var(--surface-2); border: 1px solid var(--line); color: var(--text-2); }

/* ---------- AI ---------- */
.flow { display: grid; grid-template-columns: repeat(5, minmax(0, 1fr)); gap: 10px; position: relative; }
.flow-step { background: var(--surface-2); border: 1px solid var(--line); border-radius: 12px; padding: 12px; position: relative; min-width: 0; }
.flow-step:not(:last-child)::after { content: '→'; position: absolute; right: -11px; top: 50%; transform: translateY(-50%); color: var(--primary-ink); font-size: 14px; z-index: 1; }
.flow-step .n { font-size: 11px; color: var(--primary-ink); font-weight: 700; letter-spacing: .08em; }
.flow-step .t { font-weight: 600; margin-top: 4px; }
.flow-step .d { font-size: 12px; color: var(--muted); margin-top: 4px; }
.flow-step.lit { border-color: var(--primary-line); background: var(--primary-faint); }
.flow-step .res { margin-top: 8px; font-size: 12px; color: var(--primary-ink); overflow-wrap: anywhere; }
.test-out { display: grid; gap: 10px; margin-top: 14px; }
.raw { font-family: ui-monospace, SFMono-Regular, Menlo, monospace; font-size: 12px; background: var(--sunken); border: 1px solid var(--line); border-radius: 10px; padding: 10px 12px; white-space: pre-wrap; color: var(--text-2); }
.raw .tag { color: var(--internal-ink); }
.provider { display: flex; align-items: center; gap: 12px; padding: 12px; border: 1px solid var(--line); border-radius: 12px; background: var(--surface-2); }
.provider .logo { width: 36px; height: 36px; border-radius: 10px; display: grid; place-items: center; background: var(--surface-3); font-weight: 700; font-size: 13px; flex: none; }
.intent-row { display: grid; grid-template-columns: minmax(0, 1fr) 46px; align-items: center; gap: 10px; padding: 7px 0; border-bottom: 1px solid var(--row-line); font-size: 13px; }

/* ---------- Settings ---------- */
.settings { display: grid; grid-template-columns: 220px minmax(0, 1fr); gap: 20px; align-items: start; }
.set-nav { display: grid; gap: 2px; position: sticky; top: 0; }
.set-nav button { text-align: left; padding: 9px 12px; border-radius: 9px; background: transparent; border: 0; color: var(--text-2); cursor: pointer; }
.set-nav button:hover { background: var(--surface); }
.set-nav button.on { background: var(--primary-soft); color: var(--primary-ink); }
.integ { display: flex; align-items: center; gap: 14px; padding: 14px 0; border-bottom: 1px solid var(--row-line); }
.integ:last-child { border-bottom: 0; }
.integ .logo { width: 40px; height: 40px; border-radius: 11px; display: grid; place-items: center; background: var(--surface-2); border: 1px solid var(--line); flex: none; }
.integ .logo svg { width: 20px; height: 20px; color: var(--primary-ink); }
.set-row { display: flex; align-items: center; gap: 14px; padding: 13px 0; border-bottom: 1px solid var(--row-line); }
.set-row:last-child { border-bottom: 0; }
.set-row .grow { flex: 1; min-width: 0; }

/* ---------- QR ---------- */
.qr-wrap { display: grid; grid-template-columns: 230px minmax(0, 1fr); gap: 22px; align-items: center; }
/* QR 必须白底黑点才能被手机扫描，所以这里固定颜色 */
.qr-box { width: 230px; height: 230px; background: #fff; border-radius: 14px; padding: 12px; position: relative; display: grid; place-items: center; }
.qr-box svg { width: 100%; height: 100%; stroke: none; }
.qr-box.expired svg, .qr-box.scanned svg { opacity: .12; }
.qr-overlay { position: absolute; inset: 0; display: grid; place-items: center; text-align: center; color: #111; font-weight: 600; padding: 20px; }
.qr-steps { margin: 0; padding-left: 0; list-style: none; display: grid; gap: 9px; counter-reset: s; }
.qr-steps li { counter-increment: s; display: flex; gap: 10px; align-items: center; color: var(--text-2); }
.qr-steps li::before { content: counter(s); width: 22px; height: 22px; border-radius: 50%; background: var(--surface-3); display: grid; place-items: center; font-size: 11.5px; color: var(--primary-ink); flex: none; }
.qr-status { display: flex; align-items: center; gap: 10px; margin-top: 16px; padding: 10px 12px; border-radius: 10px; background: var(--surface-2); border: 1px solid var(--line); }
.spinner { width: 16px; height: 16px; border: 2px solid var(--primary); border-right-color: transparent; border-radius: 50%; animation: spin .8s linear infinite; flex: none; }
.method { display: flex; gap: 12px; padding: 12px; border: 1px solid var(--line-2); border-radius: 12px; cursor: pointer; align-items: flex-start; }
.method.on { border-color: var(--primary-line); background: var(--primary-soft); }
.method.disabled { opacity: .5; cursor: not-allowed; }
.method input { margin-top: 3px; accent-color: var(--primary); }
.steps-ind { display: flex; gap: 8px; margin-bottom: 18px; }
.steps-ind div { flex: 1; height: 3px; border-radius: 2px; background: var(--surface-3); }
.steps-ind div.on { background: var(--primary); }
.success-ico { width: 64px; height: 64px; border-radius: 50%; display: grid; place-items: center; margin: 6px auto 14px; background: var(--success-soft); color: var(--success-ink); }
.success-ico svg { width: 30px; height: 30px; stroke-width: 2.2; }

/* ---------- Responsive ---------- */
@media (max-width: 1440px) {
  .inbox { grid-template-columns: 210px 300px minmax(0, 1fr); }
  .inbox .profile-pane { position: fixed; right: 0; top: 64px; bottom: 0; width: 340px; z-index: 50; box-shadow: var(--shadow); background: var(--surface); border-left: 1px solid var(--line-2); display: none; }
  .inbox.show-profile .profile-pane { display: flex; }
}
@media (max-width: 1180px) {
  .g-main-side { grid-template-columns: minmax(0, 1fr); }
  .g3 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .fu-cards { grid-template-columns: repeat(3, minmax(0, 1fr)); }
  .flow { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .flow-step::after { display: none; }
  .inbox { grid-template-columns: 290px minmax(0, 1fr); }
  .inbox .acct-rail { display: none; }
  .acct-strip { display: flex !important; }
}
@media (max-width: 900px) {
  :root { --side-w: 260px; }
  body { overflow: auto; }
  .sidebar { position: fixed; left: 0; top: 0; bottom: 0; transform: translateX(-100%); transition: transform .22s; }
  #app.nav-open .sidebar { transform: none; }
  #app.nav-open .scrim { display: block; position: fixed; inset: 0; background: var(--scrim); z-index: 35; }
  .only-mobile { display: grid; }
  .hide-mobile { display: none !important; }
  .topbar { padding: 0 16px; gap: 10px; }
  .page-title { font-size: 17px; }
  .page-title .sub { display: none; }
  .acct-switch select { max-width: 120px; }
  .content { padding: 16px; }
  .g2, .g3 { grid-template-columns: minmax(0, 1fr); }
  .form-grid { grid-template-columns: minmax(0, 1fr); }
  .fu-cards { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .settings { grid-template-columns: minmax(0, 1fr); }
  .set-nav { position: static; grid-auto-flow: column; overflow-x: auto; grid-auto-columns: max-content; }
  .inbox { grid-template-columns: minmax(0, 1fr); }
  .inbox .list-pane { display: flex; }
  .inbox .chat { display: none; }
  .inbox.chat-open .list-pane { display: none; }
  .inbox.chat-open .chat { display: flex; }
  .inbox .profile-pane { top: 0; width: 100%; z-index: 95; }
  .bubble { max-width: 86%; }
  /* V3.9.24 手机：对话上方压缩成一行，聊天内容占大部分画面；按 ▾ 才展开顾客资料 / 流程状态 */
  .chat-head { flex-wrap: nowrap; gap: 8px; padding: 6px 10px; }
  .chat-head .avatar { width: 30px; height: 30px; font-size: 12px; flex: 0 0 auto; }
  .chat-head .who { flex: 1 1 auto; min-width: 0; }
  .chat-head .who .nm { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; font-size: 14.5px; }
  .chat-head .who .sub { display: none; }
  .chat-head .spacer { display: none; }
  .chat-head .icon-btn, .chat-head .profile-toggle { flex: 0 0 auto; }
  .chat-head .profile-toggle .pt-label { display: none; }
  .chat-head .profile-toggle { padding: 0 8px; }
  .inbox:not(.head-more) .flow-strip, .inbox:not(.head-more) .mode-bar.test-hint { display: none; }
  .inbox.head-more .chat-head .who .sub { display: block; white-space: normal; font-size: 11.5px; }
  .mode-bar { flex-wrap: nowrap; padding: 5px 10px; gap: 6px; font-size: 12px; }
  .mode-bar > span:not(.spacer) { flex: 1 1 auto; min-width: 0; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
  .mode-bar .spacer { display: none; }
  .mode-bar .btn { flex: 0 0 auto; white-space: nowrap; }
  .inbox.head-more .mode-bar > span:not(.spacer) { white-space: normal; }
  .composer { padding: 6px 8px 8px; }
  .composer-hint { display: none; }
  .kanban { height: auto; grid-auto-columns: 80vw; }
  .kcol-body { max-height: 60vh; }
  .qr-wrap { grid-template-columns: minmax(0, 1fr); justify-items: center; }
  .cal-d { min-height: 64px; padding: 4px; }
  .ev { font-size: 10px; padding: 2px 4px; }
  .hbar { grid-template-columns: 90px 1fr auto; }
  .hbar-val { min-width: 70px; }
  .popover { right: 12px; left: 12px; width: auto; }
  .toasts { left: 16px; right: 16px; bottom: 16px; }
  .toast { max-width: none; }
  .kv { grid-template-columns: 104px minmax(0, 1fr); }
}
@media (max-width: 520px) {
  .lead-dist { grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 8px; }
  .kpis { grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 10px; }
  .kpi { padding: 13px; }
  .kpi-value { font-size: 21px; }
  .fu-cards { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .avatar#meAvatar { display: none; }
}
.acct-strip { display: none; gap: 8px; overflow-x: auto; padding: 10px 12px; border-bottom: 1px solid var(--line); }
.acct-strip .chip { flex: none; }

/* ---------- Settings · Language ---------- */
.lang-cards { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 12px; }
.lang-card { text-align: left; background: var(--surface-2); border: 1px solid var(--line-2); border-radius: 14px; padding: 16px; cursor: pointer; display: grid; gap: 6px; align-content: start; color: var(--text); }
.lang-card:hover { border-color: var(--line-3); }
.lang-card.on { border-color: var(--primary-line); background: radial-gradient(120% 120% at 100% 0%, var(--primary-glow), transparent 60%), var(--surface-2); }
.lang-card .lc-name { font-family: var(--display); font-size: 18px; font-weight: 700; }
.lang-card .lc-sample { color: var(--muted); font-size: 12.5px; }
.lang-card .badge { justify-self: start; }

/* ---------- Settings · Appearance / Brand ---------- */
.brand-edit { display: flex; gap: 18px; align-items: center; flex-wrap: wrap; }
.logo-box { width: 88px; height: 88px; border-radius: 18px; border: 1px dashed var(--line-3); background: var(--surface-2); display: grid; place-items: center; overflow: hidden; flex: none; }
.logo-box img { width: 100%; height: 100%; object-fit: contain; padding: 8px; }
.logo-ph { width: 56px; height: 56px; border-radius: 14px; display: grid; place-items: center; font-family: var(--display); font-weight: 700; font-size: 22px; background: linear-gradient(135deg, var(--primary), var(--primary-deep)); color: var(--on-primary); }
.preset-grid { display: grid; grid-template-columns: repeat(5, minmax(0, 1fr)); gap: 12px; }
.preset { text-align: left; background: var(--surface-2); border: 1px solid var(--line-2); border-radius: 14px; padding: 12px; cursor: pointer; display: grid; gap: 4px; color: var(--text); min-width: 0; }
.preset:hover { border-color: var(--line-3); }
.preset.on { border-color: var(--primary); box-shadow: 0 0 0 3px var(--primary-soft); }
.preset .sws { display: flex; gap: 0; border-radius: 9px; overflow: hidden; height: 34px; margin-bottom: 6px; border: 1px solid var(--line); }
.preset .sw { flex: 1; }
.color-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(250px, 1fr)); gap: 10px; margin-top: 12px; }
.color-row { display: flex; align-items: center; gap: 10px; padding: 8px 10px; border: 1px solid var(--line); border-radius: 12px; background: var(--surface-2); cursor: pointer; min-width: 0; }
.color-row > span { flex: 1; min-width: 0; display: grid; }
.color-row > span b { font-size: 13px; }
.color-row input[type=color] { width: 34px; height: 34px; border: 1px solid var(--line-2); border-radius: 9px; padding: 0; background: none; cursor: pointer; flex: none; }
.color-row input[type=color]::-webkit-color-swatch-wrapper { padding: 3px; }
.color-row input[type=color]::-webkit-color-swatch { border: 0; border-radius: 6px; }
.color-row .hex { width: 88px; flex: none; text-transform: uppercase; }
.preview { display: grid; grid-template-columns: 120px minmax(0, 1fr); border: 1px solid var(--line); border-radius: 14px; overflow: hidden; background: var(--bg); min-height: 280px; }
.pv-side { background: var(--side-bg); color: var(--side-text); padding: 12px 8px; display: grid; gap: 4px; align-content: start; border-right: 1px solid var(--side-line); }
.pv-brand { display: flex; align-items: center; gap: 6px; padding: 2px 6px 10px; font-size: 12.5px; overflow: hidden; white-space: nowrap; }
.pv-brand img { width: 20px; height: 20px; object-fit: contain; border-radius: 5px; }
.pv-nav { font-size: 12px; padding: 7px 8px; border-radius: 8px; opacity: .85; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.pv-nav.on { background: var(--side-active); color: var(--side-active-ink); opacity: 1; }
.pv-main { padding: 12px; min-width: 0; }
@media (max-width: 1180px) { .preset-grid { grid-template-columns: repeat(3, minmax(0, 1fr)); } }
@media (max-width: 900px) {
  .lang-cards { grid-template-columns: minmax(0, 1fr); }
  .preset-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .color-grid { grid-template-columns: minmax(0, 1fr); }
}

/* ---------- V1.4 销售流程 ---------- */
.msg-img-wrap { display: block; margin: 2px 0 6px; }
.msg-img { display: block; max-width: 260px; width: 100%; border-radius: 10px; border: 1px solid var(--line); background: var(--surface-2); }
.bubble.has-img { padding: 8px; }
.flow-strip { display: flex; flex-wrap: wrap; gap: 4px 14px; padding: 7px 16px; font-size: 12px; border-bottom: 1px solid var(--line); background: var(--surface-2); color: var(--text-2); }
.flow-strip .ok { color: var(--won-ink); }
.flow-chip { border-color: var(--primary-line); }
.sf-steps { display: grid; grid-template-columns: repeat(auto-fill, minmax(150px, 1fr)); gap: 8px; margin-top: 4px; }
.sf-step { display: flex; gap: 8px; align-items: flex-start; padding: 10px; border: 1px solid var(--line); border-radius: 10px; background: var(--surface-2); }
.sf-step .n { width: 22px; height: 22px; flex: none; border-radius: 50%; display: grid; place-items: center; background: var(--primary-soft, var(--surface-3)); color: var(--primary-ink); font-size: 12px; font-weight: 700; }
/* V3.9 「正在编辑的语言」固定栏
   · 真正的滚动容器是 .content（overflow:auto，顶部导航栏 64px 在容器外面，所以不用再加导航栏高度）
   · Chrome 计算 sticky 时会扣掉滚动容器的 padding → 原本 top:8px 实际停在导航栏下方 32px，空隙里看得到后面的文字
     → 用负的 top 抵销 .content 的 padding，让固定栏紧贴导航栏，不留空隙
   · 实心背景，滚动时后面的内容不会透出来；z-index 低于导航栏(30)/侧边栏(40)/弹窗，高于内容卡片 */
.content { --content-pad: 24px; }
.sf-bar { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; position: sticky; top: calc(-1 * var(--content-pad)); z-index: 20; padding: 10px 14px; background: var(--surface); border-top-left-radius: 0; border-top-right-radius: 0; box-shadow: 0 10px 18px -12px rgba(0, 0, 0, .55); }
@media (max-width: 900px) {
  .content { --content-pad: 16px; }
  .sf-bar { gap: 6px 8px; padding: 8px 10px; }
  .sf-bar .sf-bar-label { display: none; }
  .sf-bar .seg { flex: 1 1 auto; min-width: 0; }
  .sf-bar .seg button { flex: 1; padding: 0 6px; white-space: nowrap; }
  .sf-bar .spacer { display: none; }
  .sf-bar .sf-bar-reset { order: 3; height: 26px; padding: 0 8px; font-size: 12px; }
}
.sf-concern { padding: 12px; border: 1px solid var(--line); border-radius: 12px; }
.sf-num { width: 26px; height: 26px; border-radius: 8px; display: grid; place-items: center; background: var(--surface-3); font-weight: 700; }
.case-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(220px, 1fr)); gap: 12px; }
.case-card { padding: 10px; }
.case-card img { width: 100%; aspect-ratio: 2 / 1; object-fit: cover; border-radius: 8px; background: var(--surface-2); }
.case-card.off { opacity: .55; }
.case-preview { width: 220px; aspect-ratio: 2 / 1; object-fit: cover; border-radius: 8px; border: 1px solid var(--line); }

/* v1.5 Lead 状态：了解情况 / 预约中 / 等待定金；Inbox 对话状态 */
.b-assessing { color: var(--warm-ink); background: var(--warm-soft); }
.b-booking, .b-cs-booking, .b-cs-booked { color: var(--appt-ink); background: var(--appt-soft); }
.b-deposit_pending, .b-cs-deposit, .b-cs-human { color: var(--hot-ink); background: var(--hot-soft); }
.b-cs-ai { color: var(--primary-ink); background: var(--primary-soft); }
.b-cs-waiting_customer { color: var(--warm-ink); background: var(--warm-soft); }
.b-cs-done { color: var(--won-ink, var(--appt-ink)); background: var(--won-soft, var(--appt-soft)); }

/* V1.6 Brand 选择 + Brand 管理 */
.brand-switch { padding-left: 10px; }
.brand-switch .brand-ico { width: 16px; height: 16px; fill: none; stroke: var(--primary-ink); stroke-width: 1.8; stroke-linejoin: round; flex: none; }
.brand-switch select { font-weight: 600; }
.brand-mark img { width: 100%; height: 100%; object-fit: cover; border-radius: inherit; }
.bm-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(320px, 1fr)); gap: 16px; }
.bm-card { display: flex; flex-direction: column; gap: 12px; }
.bm-card.off { opacity: .72; }
.bm-card.cur { border-color: var(--primary-line); box-shadow: 0 0 0 1px var(--primary-line) inset; }
.bm-head { display: flex; gap: 12px; align-items: flex-start; }
.bm-logo { width: 52px; height: 52px; border-radius: 14px; flex: none; display: grid; place-items: center; background: var(--primary-soft); color: var(--primary-ink); font-family: var(--display); font-weight: 700; font-size: 18px; overflow: hidden; border: 1px solid var(--line); }
.bm-logo img { width: 100%; height: 100%; object-fit: cover; }
.bm-name { font-family: var(--display); font-size: 18px; font-weight: 700; line-height: 1.2; }
.bm-desc { color: var(--text-2, var(--muted)); font-size: 13px; line-height: 1.6; min-height: 20px; }
.bm-stats { display: grid; grid-template-columns: repeat(3, 1fr); gap: 8px; }
.bm-stat { background: var(--surface-2, var(--bg)); border: 1px solid var(--line); border-radius: 10px; padding: 8px 10px; }
.bm-stat .k { font-size: 11px; color: var(--muted); }
.bm-stat .v { font-weight: 700; font-size: 15px; margin-top: 2px; }
.bm-stat .v.warn { color: var(--warning-ink); }
.bm-stat .v.ok { color: var(--success-ink); }
.bm-current { display: flex; gap: 16px; align-items: center; flex-wrap: wrap; }
.bm-logo-pick { display: flex; gap: 12px; align-items: center; }
.bm-stat .ok { color: var(--success-ink); }
.bm-stat .warn { color: var(--warning-ink); }
@media (max-width: 720px) {
  .bm-grid { grid-template-columns: 1fr; }
  .topbar-right { gap: 6px; }
  .acct-switch { padding-left: 8px; gap: 4px; }
  .brand-switch .brand-ico, .acct-switch .acct-dot { display: none; }
  .brand-switch select { max-width: 96px; }
  .acct-switch:not(.brand-switch) select { max-width: 88px; }
}

/* ===================== V2.1 WEXA AI：产品 / 公司 / 用户选单 / AI Provider / Super Admin ===================== */
.brand { padding-bottom: 14px; }
.brand-sub { letter-spacing: .06em; font-size: 9.5px; line-height: 1.35; white-space: normal; margin-top: 2px; }
.workspace { display: flex; align-items: center; gap: 10px; margin: 0 4px 16px; padding: 9px 10px; border: 1px solid var(--side-line); border-radius: 12px; background: var(--side-hover); min-width: 0; }
.ws-logo { width: 30px; height: 30px; border-radius: 8px; flex: none; display: grid; place-items: center; background: var(--side-active); color: var(--side-active-ink); font-weight: 700; font-size: 12px; overflow: hidden; }
.ws-logo img { width: 100%; height: 100%; object-fit: contain; }
.ws-text { min-width: 0; flex: 1; }
.ws-name { font-weight: 600; font-size: 13.5px; }
.ws-sub { font-size: 11px; color: var(--side-muted); }
.imp-banner { display: none; align-items: center; justify-content: center; gap: 12px; padding: 6px 12px; background: var(--warning-soft); color: var(--warning-ink); font-size: 13px; border-bottom: 1px solid var(--warning-line); }
.imp-banner.on { display: flex; }
.user-pop { right: 16px; width: 300px; }
.um-row { display: flex; align-items: center; justify-content: space-between; gap: 10px; padding: 7px 10px; border-top: 1px solid var(--row-line); min-width: 0; }
.um-note { padding: 8px 10px; border-top: 1px solid var(--row-line); line-height: 1.5; }
.um-actions { display: grid; gap: 4px; padding: 8px 4px 4px; border-top: 1px solid var(--row-line); }
.um-actions .btn { justify-content: flex-start; }
.ai-choices { display: grid; grid-template-columns: repeat(5, minmax(0, 1fr)); gap: 10px; }
.ai-choice { display: grid; justify-items: start; gap: 4px; text-align: left; padding: 12px; border-radius: 12px; border: 1px solid var(--line-2); background: var(--surface-2); color: var(--text); cursor: pointer; min-width: 0; }
.ai-choice .logo { width: 30px; height: 30px; border-radius: 9px; display: grid; place-items: center; background: var(--surface-3); font-weight: 700; font-size: 12px; }
.ai-choice:hover:not(:disabled) { border-color: var(--line-3); }
.ai-choice.on { border-color: var(--primary-line); background: radial-gradient(120% 120% at 100% 0%, var(--primary-glow), transparent 60%), var(--surface-2); }
.ai-choice.on .logo { background: var(--primary); color: var(--on-primary); }
.ai-choice:disabled { opacity: .5; cursor: not-allowed; }
.ai-choice .tiny { line-height: 1.35; }
.icon-btn.sm { width: 22px; height: 22px; border-radius: 6px; font-size: 12px; }
.prov-card.locked .form-grid { opacity: .55; }
.notice { padding: 10px 12px; border-radius: 10px; background: var(--warning-soft); border: 1px solid var(--warning-line); color: var(--warning-ink); font-size: 13px; margin-bottom: 10px; }
.usage-grid { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 12px; }
.usage-card { padding: 12px; border: 1px solid var(--line); border-radius: 12px; background: var(--surface-2); display: grid; gap: 8px; }
.usage-top { display: flex; align-items: baseline; gap: 6px; }
.usage-top b { font-family: var(--display); font-size: 22px; }
.usage-bar { height: 6px; border-radius: 6px; background: var(--surface-3); overflow: hidden; margin-top: 6px; }
.usage-bar span { display: block; height: 100%; background: var(--primary); border-radius: 6px; }
.usage-bar.hot span { background: var(--hot); }
@media (max-width: 1100px) { .ai-choices { grid-template-columns: repeat(3, minmax(0, 1fr)); } .usage-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); } }
@media (max-width: 640px) { .ai-choices { grid-template-columns: repeat(2, minmax(0, 1fr)); } .user-pop { left: 12px; right: 12px; width: auto; } }

/* ---------- 登入页 ---------- */
.login-wrap { min-height: 100vh; min-height: 100dvh; display: grid; place-items: center; padding: 24px 16px; background: radial-gradient(80% 60% at 50% 0%, var(--primary-faint), transparent 70%), var(--bg); }
.login-card { width: min(440px, 100%); background: var(--surface); border: 1px solid var(--line-2); border-radius: 18px; padding: 28px; box-shadow: var(--shadow); }
.login-brand { display: flex; align-items: center; gap: 12px; margin-bottom: 22px; }
.login-brand .brand-mark { color: var(--primary); width: 40px; height: 40px; }
.login-brand .brand-mark svg { width: 38px; height: 38px; }
.login-brand .ln { font-family: var(--display); font-size: 24px; font-weight: 700; letter-spacing: .02em; }
.login-brand .ls { font-size: 12px; color: var(--muted); }
.login-demo { display: grid; gap: 6px; margin-top: 8px; }
.login-demo button { display: flex; align-items: center; gap: 10px; text-align: left; padding: 9px 12px; border-radius: 10px; border: 1px solid var(--line); background: var(--surface-2); color: var(--text); cursor: pointer; }
.login-demo button:hover { border-color: var(--primary-line); }
.login-foot { display: flex; justify-content: space-between; align-items: center; gap: 10px; margin-top: 18px; }

/* ---------- Super Admin ---------- */
.admin-badge { display: inline-flex; align-items: center; gap: 6px; font-size: 10.5px; letter-spacing: .12em; text-transform: uppercase; color: var(--side-accent); border: 1px solid var(--side-line); border-radius: 20px; padding: 3px 9px; margin: 0 10px 14px; width: fit-content; }
.adm-table { width: 100%; border-collapse: collapse; font-size: 13px; }
.adm-table th { text-align: left; font-weight: 500; color: var(--muted); font-size: 12px; padding: 8px 10px; border-bottom: 1px solid var(--line); white-space: nowrap; }
.adm-table td { padding: 10px; border-bottom: 1px solid var(--row-line); vertical-align: middle; }
.adm-table tr:hover td { background: var(--hover); }
.adm-scroll { overflow-x: auto; }
.fx-grid td.fx { text-align: center; }
.log-lv { display: inline-block; width: 8px; height: 8px; border-radius: 50%; background: var(--muted); }
.log-lv.warn { background: var(--warning); } .log-lv.error { background: var(--error); } .log-lv.info { background: var(--success); }
.login-foot { flex-wrap: wrap; }
.login-foot .seg button { white-space: nowrap; padding: 0 10px; }
/* V2.2 收件箱：没有已连接的 WhatsApp */
.ib-empty { margin: 8vh auto; max-width: 460px; text-align: center; padding: 32px 24px; border: 1px dashed var(--line-2); border-radius: 18px; background: var(--surface); }
.ib-empty .ico { width: 56px; height: 56px; margin: 0 auto 12px; border-radius: 16px; display: grid; place-items: center; background: var(--primary-soft); color: var(--primary-ink); }
.ib-empty .ico svg { width: 28px; height: 28px; }
.ib-empty h2 { font-family: var(--display); margin: 0 0 6px; }
/* V2.4 WhatsApp Seats */
.seat-stats { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 12px; margin-bottom: 6px; }
.seat-stats > div { padding: 12px 14px; border: 1px solid var(--line); border-radius: 12px; background: var(--surface-2); }
.seat-stats b { font-family: var(--display); font-size: 20px; }
.seat-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(250px, 1fr)); gap: 12px; }
.seat-card { border: 1px solid var(--line-2); border-radius: 14px; padding: 14px; background: var(--surface-2); display: grid; gap: 10px; align-content: start; }
.seat-card.unassigned { border-style: dashed; }
.seat-card.suspended { opacity: .72; }
.seat-top { display: flex; align-items: center; gap: 8px; }
.seat-label { font-family: var(--display); font-weight: 700; font-size: 15px; flex: 1; }
.seat-num b { display: block; }
.seat-num.empty b { color: var(--muted); }
.seat-conn { display: inline-flex; align-items: center; gap: 6px; font-size: 12.5px; color: var(--muted); }
.seat-conn .d { width: 8px; height: 8px; border-radius: 50%; background: var(--muted); }
.seat-conn.connected { color: var(--success-ink); } .seat-conn.connected .d { background: var(--success); }
.seat-price { display: flex; align-items: baseline; gap: 4px; border-top: 1px solid var(--row-line); padding-top: 10px; }
.seat-actions { display: flex; flex-wrap: wrap; gap: 6px; }
.danger-text { color: var(--error-ink) !important; }
.cw-adv { border: 1px solid var(--line); border-radius: 12px; padding: 10px 12px; background: var(--surface-2); }
.cw-adv summary { cursor: pointer; font-size: 13px; color: var(--text-2); }
@media (max-width: 900px) { .seat-stats { grid-template-columns: repeat(2, minmax(0, 1fr)); } }

/* ===== V2.5 Interactive Booking ===== */
.ib-interactive { margin-top: 8px; border-top: 1px dashed var(--line); padding-top: 6px; }
.ib-opts { display: flex; flex-direction: column; gap: 6px; margin-top: 6px; }
.ib-btn { appearance: none; border: 1px solid var(--primary-line); background: var(--surface); color: var(--primary-ink); border-radius: 10px; padding: 8px 10px; font: inherit; font-size: 13px; font-weight: 600; text-align: center; cursor: pointer; min-height: 36px; width: 100%; }
.ib-btn:hover:not([disabled]) { background: var(--primary-soft); }
.ib-btn[disabled] { opacity: .55; cursor: default; }
.ib-btn.loading { opacity: .6; pointer-events: none; }
.ib-list .ib-btn { text-align: left; font-weight: 500; }
.bk-events { display: flex; flex-direction: column; gap: 6px; margin-top: 8px; }
.bk-ev { display: flex; flex-wrap: wrap; align-items: center; gap: 6px; font-size: 13px; padding: 6px 8px; border-radius: 8px; background: var(--surface-2); }
.bk-ev.bad { outline: 1px solid var(--error-ink); }
.bk-date { padding: 6px 0; }

/* ===== V2.6 Multi-WhatsApp 管理 + QR Code Connect ===== */
.wa-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(260px, 1fr)); gap: 14px; }
.wa-card { border: 1px solid var(--line); border-radius: 14px; padding: 14px; background: var(--surface-2); display: flex; flex-direction: column; gap: 6px; min-width: 0; }
.wa-card.connected { border-color: var(--primary-line); }
.wa-card-top { display: flex; align-items: center; gap: 8px; min-width: 0; }
.wa-name { font-size: 15px; min-width: 0; }
.wa-num { font-size: 14px; }
.wa-status { display: flex; align-items: center; gap: 7px; font-size: 13px; font-weight: 600; margin-top: 2px; }
.wa-status .d { width: 9px; height: 9px; border-radius: 50%; background: var(--muted); }
.wa-status.connected { color: var(--success-ink); } .wa-status.connected .d { background: var(--success-ink); }
.wa-status.connecting { color: var(--warning-ink); } .wa-status.connecting .d { background: var(--warning-ink); }
.wa-flags { display: grid; gap: 6px; margin: 6px 0 2px; padding: 8px 10px; border-radius: 10px; background: var(--surface); border: 1px solid var(--line); }
.wa-toggle { display: flex; align-items: center; gap: 8px; font-size: 13px; }
.wa-toggle > span:first-child { flex: 1; color: var(--text-2); }
.wa-toggle b { font-size: 12px; color: var(--muted); } .wa-toggle b.on { color: var(--success-ink); }
.wa-meta { margin-top: 2px; }
.wa-actions { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 6px; align-items: center; }
.cw-sec { display: flex; flex-direction: column; gap: 2px; padding-top: 4px; border-top: 1px dashed var(--line); }
.cw-sec:first-child { border-top: 0; padding-top: 0; }
.cw-methods { display: grid; gap: 8px; }
.qr-empty { text-align: center; padding: 10px; color: #333; }
.qr-empty .muted { color: #666 !important; }
.cw-done { max-width: 420px; margin: 14px auto 0; }
@media (max-width: 640px) { .qr-wrap { grid-template-columns: 1fr; justify-items: center; } }
/* V2.8 真实 WhatsApp 连线状态 */
.wa-status.qr_ready { color: var(--warning-ink); } .wa-status.qr_ready .d { background: var(--warning-ink); }
.wa-status.error, .wa-status.logged_out { color: var(--error-ink); } .wa-status.error .d, .wa-status.logged_out .d { background: var(--error-ink); }
.wa-err { color: var(--error-ink); line-height: 1.4; word-break: break-word; }
.qr-box > svg { width: 100%; height: 100%; }
.qr-box .qr-img { width: 100%; height: 100%; image-rendering: pixelated; display: block; }
/* V2.9 Follow-up Engine 状态列 */
.fu-engine { display: flex; flex-wrap: wrap; align-items: center; gap: 8px 14px; padding: 10px 14px; margin: 12px 0 4px; border: 1px solid var(--line); border-radius: 12px; background: var(--surface-2); }

/* ===== V3.0 手机：表格变卡片 + 好按的按钮 ===== */
@media (max-width: 640px) {
  table.mcards, table.mcards tbody { display: block; width: 100%; min-width: 0 !important; }
  table.mcards thead { display: none; }
  table.mcards tr { display: grid; grid-template-columns: 1fr; gap: 4px; padding: 12px; margin-bottom: 10px; border: 1px solid var(--line); border-radius: 12px; background: var(--surface); }
  table.mcards td { display: flex; gap: 10px; align-items: flex-start; justify-content: space-between; padding: 3px 0 !important; border: 0 !important; white-space: normal !important; max-width: none !important; position: static !important; background: transparent !important; text-align: right; }
  table.mcards td::before { content: attr(data-label); color: var(--muted); font-size: 12px; flex: none; max-width: 42%; text-align: left; padding-top: 2px; }
  table.mcards td[data-label=""]::before, table.mcards td:not([data-label])::before { content: none; }
  table.mcards td:first-child { justify-content: flex-start; text-align: left; font-size: 15px; padding-bottom: 6px !important; border-bottom: 1px solid var(--line) !important; margin-bottom: 2px; }
  table.mcards td:first-child::before { content: none; }
  table.mcards td .ellipsis { white-space: normal; }
  table.mcards td > .row, table.mcards td .row { flex-wrap: wrap; justify-content: flex-end; }
  .table-wrap:has(table.mcards) { overflow: visible; border: 0; background: transparent; }
  .btn.xs, .btn.sm { min-height: 34px; }
  .chip { min-height: 32px; }
  .fu-engine { gap: 6px 10px; }
}

/* ===== V3.1 测试模式 / Production · AI 草稿 · Telegram · 上线检查 ===== */
.mode-banner { display: none; align-items: center; justify-content: center; flex-wrap: wrap; gap: 8px 12px; padding: 6px 12px; background: var(--warning-soft); color: var(--warning-ink); font-size: 13px; border-bottom: 1px solid var(--warning-line); text-align: center; }
.mode-banner.on { display: flex; }
.bubble.draft { border: 1.5px dashed var(--warning); opacity: .95; }
.bubble.discarded { opacity: .5; text-decoration: line-through; }
.bubble.discarded .draft-actions { display: none; }
.draft-tag { color: var(--warning-ink); background: var(--warning-soft); border-radius: 6px; padding: 0 6px; font-weight: 600; }
.draft-actions { margin-top: 6px; padding-top: 6px; border-top: 1px dashed var(--line); display: flex; flex-direction: column; gap: 6px; }
.om-modes { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; margin: 4px 0 10px; }
.om-mode { text-align: left; display: flex; flex-direction: column; gap: 4px; padding: 12px 14px; border-radius: 12px; border: 1px solid var(--line); background: var(--sunken); color: inherit; cursor: pointer; font: inherit; min-width: 0; }
.om-mode.on { border-color: var(--primary); box-shadow: 0 0 0 1px var(--primary) inset; }
.om-mode:disabled { cursor: default; }
.om-keep { margin-top: 10px; line-height: 1.6; }
.chk-sum { display: flex; gap: 6px; margin-bottom: 6px; }
.set-row.chk { align-items: flex-start; }
.chk-ic { flex: none; width: 22px; height: 22px; border-radius: 50%; display: inline-flex; align-items: center; justify-content: center; font-size: 12px; font-weight: 700; margin-top: 2px; }
#tgCard .logo-sm { width: 34px; height: 34px; border-radius: 10px; display: flex; align-items: center; justify-content: center; background: var(--sunken); margin-right: 10px; flex: none; }
#tgCard .logo-sm svg { width: 18px; height: 18px; }
@media (max-width: 720px) {
  .om-modes { grid-template-columns: 1fr; }
  .mode-banner { font-size: 12px; }
}

/* ===== V3.2 Telegram 每日摘要 · 已报价 ===== */
.tg-daily-box { white-space: pre-wrap; word-break: break-word; background: var(--sunken); border: 1px solid var(--line); border-radius: 10px; padding: 12px; font-size: 12.5px; line-height: 1.6; max-height: 420px; overflow: auto; margin: 0 0 8px; font-family: inherit; }
.set-row.wrap { flex-wrap: wrap; }

/* ===== V3.3 案例分类管理 ===== */
.cc-list { display: flex; flex-direction: column; gap: 8px; }
.cc-row { display: flex; align-items: center; gap: 10px; padding: 10px 12px; border: 1px solid var(--line); border-radius: 12px; background: var(--sunken); }
.cc-row.off { opacity: .55; }
.cc-sort { display: flex; flex-direction: column; gap: 2px; }
.cc-sort .icon-btn { width: 26px; height: 22px; font-size: 10px; }
.cc-form { margin-bottom: 12px; border-color: var(--primary); }
.chip.off { opacity: .6; }
@media (max-width: 640px) {
  .cc-row { flex-wrap: wrap; }
  .cc-row .grow { flex: 1 1 calc(100% - 60px); }
}

/* ===== V3.4 行业 + 销售流程步骤 ===== */
.ind-row { display: flex; align-items: flex-end; gap: 10px; flex-wrap: wrap; }
.proc-list { display: flex; flex-direction: column; gap: 8px; }
.proc-step { display: flex; align-items: center; gap: 10px; padding: 10px 12px; border: 1px solid var(--line); border-radius: 12px; background: var(--sunken); }
.proc-step.off { opacity: .55; }
.proc-field { display: grid; grid-template-columns: 1fr 1fr 1fr auto; gap: 6px; margin-bottom: 6px; }
.notice.info { border-color: var(--primary); }
@media (max-width: 640px) {
  .proc-step { flex-wrap: wrap; }
  .proc-step .grow { flex: 1 1 calc(100% - 90px); }
  .proc-field { grid-template-columns: 1fr 1fr; }
}

/* V3.7 公司资料导入：拖放上传区 */
.kc-drop { display: block; margin-top: 12px; padding: 22px 14px; border: 1.5px dashed var(--line-2, var(--line)); border-radius: 12px; text-align: center; cursor: pointer; transition: border-color .15s, background .15s; }
.kc-drop:hover, .kc-drop.on { border-color: var(--primary); background: var(--primary-soft, rgba(201,168,76,.08)); }
.kc-drop.loading { opacity: .6; pointer-events: none; }
.kc-ttl { display: flex; align-items: center; gap: 8px; }
.kc-ttl svg { width: 18px; height: 18px; flex: none; stroke: var(--primary-ink, currentColor); fill: none; stroke-width: 1.8; }

/* V3.9 AI Agent Actions */
.aa-stats { display: grid; grid-template-columns: repeat(5, minmax(0, 1fr)); gap: 8px; }
.aa-stat { border: 1px solid var(--line); background: var(--surface-2); border-radius: 12px; padding: 10px 12px; cursor: pointer; min-width: 0; }
.aa-stat:hover { border-color: var(--primary-line); }
.aa-stat .v { font-family: var(--display); font-size: 22px; font-weight: 700; line-height: 1.1; }
.aa-stat .l { font-size: 12px; color: var(--muted); margin-top: 2px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.aa-stat.hero { border-color: var(--primary-line); background: var(--primary-faint, var(--surface-2)); }
.aa-stat.hero .v { color: var(--primary-ink); }
.aa-stat.bad .v { color: var(--error-ink); }
.aa-list { max-height: 520px; overflow: auto; border-top: 1px solid var(--line); }
.aa-row { display: flex; gap: 10px; padding: 10px 2px; border-bottom: 1px solid var(--row-line, var(--line)); cursor: pointer; }
.aa-row:hover { background: var(--hover); }
.aa-ic { width: 24px; height: 24px; flex: none; border-radius: 50%; display: grid; place-items: center; font-size: 13px; font-weight: 700; background: var(--surface-3); color: var(--text-2); }
.aa-row.st-success .aa-ic { color: var(--success-ink); }
.aa-row.st-waiting_human .aa-ic, .aa-row.st-blocked .aa-ic { color: var(--warning-ink); background: var(--warning-soft); }
.aa-row.st-failed .aa-ic, .aa-row.st-denied .aa-ic { color: var(--error-ink); }
.aa-err { color: var(--error-ink); }
@media (max-width: 900px) { .aa-stats { grid-template-columns: repeat(2, minmax(0, 1fr)); } }
/* V3.9 Action Engine（对话的下一步）*/
.sa-pri { display: flex; flex-wrap: wrap; align-items: center; gap: 6px; margin-top: 10px; }
.sa-chip { font-size: 12px; padding: 3px 9px; border-radius: 999px; border: 1px solid var(--line); background: var(--surface-2); color: var(--text-2); }
.sa-grid { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 10px; }
.sa-kv { border: 1px solid var(--line); border-radius: 12px; padding: 10px 12px; background: var(--surface-2); min-width: 0; overflow-wrap: anywhere; }
.sa-kv .sa-act .mono { color: var(--primary-ink); font-weight: 700; }
.sa-ctx { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 8px 14px; }
.sa-ctx > div { display: flex; flex-direction: column; gap: 2px; min-width: 0; overflow-wrap: anywhere; }
@media (max-width: 900px) { .sa-grid, .sa-ctx { grid-template-columns: repeat(2, minmax(0, 1fr)); } }
/* V3.9 AI 眼部照片训练 */
.eye-stats { grid-template-columns: repeat(6, minmax(0, 1fr)); }
.eye-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); gap: 12px; }
.eye-card { padding: 14px; }
.eye-thumbs { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; margin-top: 10px; }
.eye-thumbs figure { margin: 0; }
.eye-thumbs img, .eye-prev img { width: 100%; aspect-ratio: 4 / 3; object-fit: cover; border-radius: 10px; border: 1px solid var(--line); cursor: zoom-in; background: var(--surface-2); }
.eye-thumbs figcaption { font-size: 11px; color: var(--muted); margin-top: 3px; text-align: center; }
.eye-empty { aspect-ratio: 4 / 3; border: 1px dashed var(--line-2); border-radius: 10px; display: grid; place-items: center; color: var(--muted); font-size: 12px; }
.eye-ups { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.eye-up { display: flex; flex-direction: column; gap: 6px; border: 1px solid var(--line); border-radius: 12px; padding: 10px; background: var(--surface-2); }
.eye-prev img { cursor: default; }
.eye-test-prev { height: 56px; width: 56px; object-fit: cover; border-radius: 8px; border: 1px solid var(--line); }
.eye-ul { margin: 4px 0 0 18px; padding: 0; font-size: 13px; }
.eye-note { border-left: 3px solid var(--primary-line); padding: 4px 8px; margin-top: 6px; background: var(--surface-2); border-radius: 0 8px 8px 0; }
.notice.ok { border-color: var(--success, var(--line)); }
.notice.warn { border-color: var(--warning-ink, var(--line)); }
@media (max-width: 900px) { .eye-stats { grid-template-columns: repeat(3, minmax(0, 1fr)); } .eye-ups { grid-template-columns: 1fr; } }

/* V3.9 回答依据 / 测试台连续对话 / 真人接手的资料 */
.as-chat{display:flex;flex-direction:column;gap:4px;max-height:220px;overflow:auto;padding:10px;border:1px solid var(--line);border-radius:10px;background:var(--surface-2, rgba(255,255,255,.02))}
.as-line{font-size:13px;white-space:pre-wrap;word-break:break-word}
.as-line.assistant{color:var(--muted)}
.ht-ctx{display:flex;flex-direction:column;gap:3px;padding:8px 10px;border-radius:8px;border:1px dashed var(--line);word-break:break-word}
.ai-src{margin-top:2px;word-break:break-word}

/* V3.9 每个步骤的回复内容 / 语音 */
.sfc-voice{padding:10px 12px;border:1px solid var(--line);border-radius:10px;margin-bottom:10px}
.sfc-table td,.sfc-table th{vertical-align:middle}
.bubble audio{display:block;width:100%;max-width:260px;height:34px;margin:4px 0}
.voice-tag{font-size:11px}

/* V3.9 发送内容：指定见证图片 / 语音 */
.mx-box{border:1px dashed var(--line);border-radius:10px;padding:10px 12px}
.mx-imgs{display:flex;flex-direction:column;gap:8px}
.mx-thumb{position:relative;width:64px;height:64px;border-radius:8px;overflow:hidden;border:1px solid var(--line)}
.mx-thumb img{width:100%;height:100%;object-fit:cover}
.mx-rm{position:absolute;top:2px;right:2px;width:20px;height:20px;border-radius:50%;border:0;background:rgba(0,0,0,.65);color:#fff;cursor:pointer;line-height:20px;padding:0}
.mx-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(92px,1fr));gap:8px;max-height:260px;overflow:auto;padding:4px}
.mx-opt{display:flex;flex-direction:column;gap:4px;border:1px solid var(--line);border-radius:8px;padding:6px;cursor:pointer;position:relative;min-width:0}
.mx-opt.on{border-color:var(--gold, #C9A84C);box-shadow:0 0 0 1px var(--gold, #C9A84C)}
.mx-opt input{position:absolute;top:6px;left:6px}
.mx-opt img{width:100%;height:70px;object-fit:cover;border-radius:6px}
.mx-audio{height:32px;max-width:100%}
.sfc-list{display:flex;flex-direction:column;gap:10px}
.sfc-row{display:grid;grid-template-columns:minmax(150px,1fr) minmax(220px,1.2fr) minmax(220px,2fr);gap:12px;align-items:start;padding:10px;border:1px solid var(--line);border-radius:10px}
.sfc-ctl{display:flex;gap:10px;flex-wrap:wrap}
@media (max-width:860px){.sfc-row{grid-template-columns:1fr}}

/* V3.9 出诊日期 */
.visit-list{display:flex;flex-direction:column;gap:8px}
.visit-row{display:grid;grid-template-columns:140px 1fr auto;gap:10px;align-items:center;padding:8px 10px;border:1px solid var(--line);border-radius:10px}
@media (max-width:860px){.visit-row{grid-template-columns:1fr}}

/* V3.9 销售流程步骤编辑 */
.fs-list{display:flex;flex-direction:column;gap:10px}
.fs-step{border:1px solid var(--line);border-radius:12px;padding:12px}
.fs-step.off{opacity:.55}
.fs-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:10px;margin-top:8px}
.fs-imgbox{margin-top:10px;padding:10px;border:1px dashed var(--line);border-radius:10px}
.fs-img{display:flex;flex-direction:column;gap:4px}
.fs-img .mx-thumb{position:relative}
.fs-n{position:absolute;left:3px;top:3px;background:rgba(0,0,0,.7);color:#fff;border-radius:6px;font-size:11px;padding:0 5px}
.fs-svg{position:absolute;right:3px;bottom:3px;background:#a1584a;color:#fff;border-radius:4px;font-size:9px;padding:0 3px}
@media (max-width:640px){.fs-step .icon-btn{min-width:34px;min-height:34px}.fs-step input[type=checkbox]{width:20px;height:20px}.fs-step label.row{min-height:32px}}
/* V3.9 流程设计器：拖动 / 触发条件 / 跳转 / 预览 / 测试对话路径 */
.fs-handle { cursor: grab; color: var(--muted); font-weight: 700; letter-spacing: -2px; padding: 4px 6px; border-radius: 6px; user-select: none; }
.fs-handle:hover { background: var(--surface-2); color: var(--primary-ink); }
.fs-step.dragging { opacity: .45; }
.fs-step.drop { outline: 2px dashed var(--primary-line, var(--primary-ink)); outline-offset: 2px; }
.fs-logic { margin-top: 10px; padding: 10px; border: 1px solid var(--line); border-radius: 10px; background: var(--surface-2); }
.fs-branches { margin-top: 8px; display: grid; gap: 6px; }
.fs-branch { display: grid; grid-template-columns: auto minmax(0, 1fr) auto minmax(0, 1fr) auto; gap: 6px; align-items: center; }
.fs-branch:last-of-type { grid-template-columns: auto minmax(0, 1fr); }
.fs-preview { margin: 10px 0 12px; padding: 10px 12px; border: 1px solid var(--primary-line, var(--line)); border-radius: 12px; background: var(--surface-2); }
.fs-chips { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; }
.fs-chip { display: inline-flex; align-items: center; gap: 4px; padding: 4px 9px; border-radius: 999px; border: 1px solid var(--line-2, var(--line)); background: var(--surface); font-size: 12.5px; max-width: 100%; overflow-wrap: anywhere; }
.fs-chip.off { opacity: .45; text-decoration: line-through; }
.fs-arrow { color: var(--primary-ink); font-size: 12px; }
.fs-test { margin-top: 14px; padding: 12px; border: 1px dashed var(--line-2, var(--line)); border-radius: 12px; display: grid; gap: 8px; }
.fs-test-out { display: grid; gap: 10px; max-height: 560px; overflow: auto; }
.fs-turn { border-left: 2px solid var(--primary-line, var(--line)); padding-left: 10px; display: grid; gap: 4px; }
.fs-cus { font-weight: 600; }
.fs-bot { font-size: 13px; white-space: pre-wrap; overflow-wrap: anywhere; background: var(--surface-2); border-radius: 8px; padding: 6px 8px; }
@media (max-width: 640px) {
  .fs-branch, .fs-branch:last-of-type { grid-template-columns: minmax(0, 1fr); }
  .fs-handle { display: none; }
}
/* V3.9 见证视频 */
.vid-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(240px, 1fr)); gap: 12px; margin-top: 12px; }
.vid-card { padding: 10px; min-width: 0; }
.vid-card.off { opacity: .55; }
.vid-card video { width: 100%; aspect-ratio: 16 / 9; background: #000; border-radius: 10px; display: block; object-fit: contain; }
.vid-missing { aspect-ratio: 16 / 9; display: grid; place-items: center; border-radius: 10px; background: var(--surface-2); color: var(--error-ink, #e08b7b); font-size: 12.5px; text-align: center; padding: 8px; }
.vid-ups { display: grid; gap: 6px; margin-top: 10px; }
.vid-up { padding: 8px 10px; border: 1px solid var(--line); border-radius: 10px; background: var(--surface-2); }
.vid-up.error { border-color: var(--error-ink, #e08b7b); }
.vid-up.error .mono { color: var(--error-ink, #e08b7b); }
.vid-bar { height: 5px; border-radius: 5px; background: var(--surface-3); overflow: hidden; margin-top: 6px; }
.vid-bar span { display: block; height: 100%; background: var(--primary); transition: width .2s; }
.vid-up.error .vid-bar span { background: var(--error-ink, #e08b7b); }
.vid-up.done .vid-bar span { background: var(--won-ink, var(--primary)); }
.msg-video { width: 260px; max-width: 100%; border-radius: 10px; background: #000; display: block; margin-top: 4px; }
.fs-order { display: flex; flex-wrap: wrap; gap: 4px; align-items: center; }
.fs-ord { display: inline-flex; align-items: center; gap: 2px; padding: 2px 4px; border: 1px solid var(--line); border-radius: 8px; background: var(--surface-2); }
.fs-vids { display: grid; gap: 6px; margin-top: 8px; }
.fs-vid { display: flex; align-items: center; gap: 6px; padding: 6px 8px; border: 1px solid var(--line); border-radius: 8px; background: var(--surface); min-width: 0; }
.fs-vid .fs-n { position: static; }
.fs-vpick { display: grid; gap: 4px; margin-top: 8px; max-height: 240px; overflow: auto; padding: 6px; border: 1px solid var(--line); border-radius: 8px; }
.fs-vopt { padding: 4px 6px; border-radius: 6px; min-width: 0; }
.fs-vopt:hover { background: var(--surface-2); }

/* ---------- V3.9 AI 营销自动化 ---------- */
.cmp-engine { display: flex; flex-wrap: wrap; align-items: center; gap: 8px 10px; padding: 10px 14px; margin-bottom: 14px; border: 1px solid var(--line); border-radius: var(--radius); background: var(--surface); }
.cmp-engine.warn { border-color: var(--error-ink, #e08b7b); background: color-mix(in srgb, var(--error-ink, #e08b7b) 8%, var(--surface)); }
.cmp-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(300px, 1fr)); gap: 12px; }
.cmp-card { padding: 14px; min-width: 0; }
.cmp-name { font-weight: 600; color: var(--text); text-decoration: none; display: block; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.cmp-name:hover { color: var(--primary-ink); }
.cmp-stats { display: flex; flex-wrap: wrap; gap: 4px 12px; margin-top: 8px; color: var(--muted); }
.cmp-stats b { color: var(--text); }
.cmp-stats .err b { color: var(--error-ink, #e08b7b); }
.cmp-top { display: flex; flex-wrap: wrap; align-items: center; gap: 10px; padding: 12px 14px; position: sticky; top: 0; z-index: 5; margin-bottom: 14px; }
.cmp-note { padding: 10px 12px; border-radius: 10px; border: 1px dashed var(--primary-line); background: var(--primary-soft); color: var(--text-2); margin-bottom: 14px; font-size: 12.5px; }
.cmp-layout { display: grid; grid-template-columns: minmax(0, 1fr) 360px; gap: 14px; align-items: start; }
.cmp-side { position: sticky; top: 76px; max-height: calc(100vh - 90px); overflow: auto; }
.cmp-3 { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.cmp-trig { border: 1px solid var(--line); border-radius: 10px; padding: 10px; margin-bottom: 8px; background: var(--surface-2); }
.cmp-step { border: 1px solid var(--line); border-radius: 12px; margin-bottom: 8px; background: var(--surface-2); transition: border-color .15s; }
.cmp-step.start { border-left: 3px solid var(--primary); }
.cmp-step.off { opacity: .55; }
.cmp-step.open { border-color: var(--primary-line); }
.cmp-step.drop { border-color: var(--primary); box-shadow: 0 0 0 1px var(--primary); }
.cmp-step-head { display: flex; align-items: center; gap: 6px; padding: 8px 10px; }
.cmp-handle { cursor: grab; color: var(--muted); user-select: none; padding: 0 2px; letter-spacing: -2px; }
.cmp-step-title { flex: 1; min-width: 0; display: grid; text-align: left; background: none; border: 0; color: var(--text); cursor: pointer; padding: 0; gap: 2px; }
.cmp-step-title b { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; font-size: 13.5px; }
.cmp-step-body { padding: 4px 12px 14px; border-top: 1px solid var(--line); padding-top: 12px; }
.cmp-branch { border: 1px solid var(--line); border-radius: 10px; padding: 8px; background: var(--surface); }
.cmp-add { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; margin-top: 12px; padding-top: 12px; border-top: 1px dashed var(--line); }
.cmp-thumbs { display: flex; flex-wrap: wrap; gap: 8px; }
.cmp-thumb { position: relative; width: 92px; display: grid; gap: 3px; justify-items: center; border: 1px solid var(--line); border-radius: 10px; padding: 4px; background: var(--surface); color: var(--text-2); }
.cmp-thumb img { width: 82px; height: 82px; object-fit: cover; border-radius: 7px; display: block; }
.cmp-thumb.bad { border-color: var(--error-ink, #e08b7b); min-height: 92px; place-content: center; }
.cmp-thumb.add { min-height: 112px; place-content: center; cursor: pointer; border-style: dashed; }
.cmp-thumb.add svg { width: 20px; height: 20px; }
.cmp-thumb .icon-btn { position: absolute; top: 2px; right: 2px; background: var(--surface-3); }
.cmp-thumb .ellipsis { max-width: 84px; }
.cmp-map { margin-top: 10px; }
.cmp-node { border: 1px solid var(--line); border-radius: 10px; padding: 6px 10px; background: var(--surface-2); }
.cmp-node.off { opacity: .5; }
.cmp-node a { color: var(--text); text-decoration: none; font-size: 13px; font-weight: 600; }
.cmp-node a:hover { color: var(--primary-ink); }
.cmp-arrow { text-align: center; color: var(--primary-ink); font-size: 12px; line-height: 16px; }
.cmp-turns { display: grid; gap: 6px; margin-top: 12px; }
.cmp-turn { display: grid; gap: 4px; }
.cmp-bub { max-width: 88%; padding: 7px 10px; border-radius: 12px; font-size: 13px; white-space: pre-wrap; word-break: break-word; }
.cmp-bub.in { background: var(--surface-3); justify-self: start; }
.cmp-bub.out { background: var(--primary-soft); border: 1px solid var(--primary-line); justify-self: end; }
.cmp-bub.media img { width: 100%; max-width: 240px; border-radius: 8px; display: block; margin-bottom: 4px; }
.cmp-phone { display: grid; gap: 6px; padding: 14px; margin: 12px 0; border-radius: 16px; background: var(--surface-2); border: 1px solid var(--line); min-height: 120px; }
.cmp-tasks { display: grid; gap: 6px; margin-top: 8px; }
.cmp-task { border: 1px solid var(--line); border-radius: 10px; padding: 8px 10px; background: var(--surface-2); margin-bottom: 6px; }
.cmp-runs { display: grid; gap: 6px; }
.cmp-run { text-align: left; border: 1px solid var(--line); border-radius: 10px; padding: 8px 10px; background: var(--surface-2); color: var(--text); cursor: pointer; display: grid; gap: 2px; }
.cmp-run:hover { border-color: var(--primary-line); }
.cmp-log { display: grid; gap: 3px; max-height: 220px; overflow: auto; }
.cmp-pick { display: grid; grid-template-columns: repeat(auto-fill, minmax(120px, 1fr)); gap: 10px; }
.cmp-pick-item { position: relative; display: grid; gap: 4px; border: 1px solid var(--line); border-radius: 10px; padding: 6px; cursor: pointer; background: var(--surface-2); }
.cmp-pick-item:has(input:checked) { border-color: var(--primary); box-shadow: 0 0 0 1px var(--primary); }
.cmp-pick-item.off { opacity: .5; cursor: not-allowed; }
.cmp-pick-item input { position: absolute; top: 10px; left: 10px; }
.cmp-pick-item img { width: 100%; aspect-ratio: 1; object-fit: cover; border-radius: 7px; }
.cmp-vlist { display: grid; gap: 8px; }
.cmp-img { width: 100%; aspect-ratio: 4 / 3; object-fit: cover; border-radius: 10px; display: block; background: var(--surface-2); }
.cmp-tpls { display: grid; gap: 8px; }
.cmp-tpl { border: 1px solid var(--line); border-radius: 10px; padding: 10px; background: var(--surface-2); min-width: 0; }
.cmp-tpl.off { opacity: .55; }
.cmp-log-table td { vertical-align: top; }
@media (max-width: 1180px) { .cmp-layout { grid-template-columns: minmax(0, 1fr); } .cmp-side { position: static; max-height: none; overflow: visible; } }
@media (max-width: 720px) {
  .cmp-3 { grid-template-columns: minmax(0, 1fr); }
  .cmp-top { position: static; }
  .cmp-step-head { flex-wrap: wrap; }
  .cmp-step-title { flex-basis: calc(100% - 40px); }
  .cmp-grid { grid-template-columns: minmax(0, 1fr); }
  .cmp-step-body.form-grid { grid-template-columns: minmax(0, 1fr); }
}

/* ---------- V3.9 稳定性：WhatsApp 号码状态 ---------- */
.wa-health { display: grid; gap: 3px; margin: 8px 0 4px; padding: 8px 10px; border-radius: 10px; background: var(--surface-2); border: 1px solid var(--line); }
.wa-h-row { display: flex; justify-content: space-between; gap: 8px; font-size: 12px; color: var(--text-2); }
.wa-h-row b { font-weight: 600; color: var(--text); text-align: right; }
.wa-h-row.warn b { color: var(--warn-ink, #e0b35c); }
.wa-h-err { color: var(--error-ink, #e08b7b); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.wa-h-grid { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 8px; }
.wa-h-grid > div { padding: 10px; border: 1px solid var(--line); border-radius: 10px; background: var(--surface-2); display: grid; gap: 4px; }
.wa-h-grid b { font-size: 20px; }
.wa-h-grid b.err { color: var(--error-ink, #e08b7b); }
@media (max-width: 640px) { .wa-h-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); } }

/* ---------- V3.9 营销自动化 · 简单模式 ---------- */
.smp-modes { display: grid; gap: 10px; }
.smp-mode { display: grid; gap: 6px; text-align: left; padding: 14px; border-radius: 12px; border: 1px solid var(--line-2); background: var(--surface-2); color: var(--text); cursor: pointer; justify-items: start; }
.smp-mode.on, .smp-mode:hover { border-color: var(--primary-line); background: var(--primary-soft); }
.smp-top .smp-name { flex: 1; min-width: 160px; font-weight: 600; }
.smp-sec { margin-bottom: 14px; }
.smp-h { display: flex; gap: 12px; align-items: flex-start; margin-bottom: 14px; }
.smp-n { flex: none; width: 30px; height: 30px; border-radius: 50%; display: grid; place-items: center; background: var(--primary-soft); border: 1px solid var(--primary-line); color: var(--primary-ink); font-weight: 700; }
.smp-n.sm { width: 22px; height: 22px; font-size: 12px; }
.smp-trigs { display: grid; gap: 8px; }
.smp-trig { border: 1px solid var(--line); border-radius: 10px; padding: 10px 12px; background: var(--surface-2); }
.smp-trig.on { border-color: var(--primary-line); }
.smp-trig.off { opacity: .55; }
.smp-trig-x { margin-top: 8px; display: grid; gap: 4px; }
.smp-track { display: flex; align-items: stretch; gap: 0; overflow-x: auto; padding: 4px 2px 12px; scroll-snap-type: x proximity; }
.smp-round { flex: 0 0 300px; display: flex; flex-direction: column; gap: 8px; padding: 12px; border-radius: 14px; border: 1px solid var(--line-2); background: var(--surface-2); scroll-snap-align: start; }
.smp-round.first { border-color: var(--primary); box-shadow: 0 0 0 1px var(--primary-line); }
.smp-rh { display: flex; align-items: center; gap: 6px; }
.smp-time { display: flex; flex-wrap: wrap; gap: 6px; }
.smp-time .input, .smp-time .select { width: auto; flex: 1 1 80px; }
.smp-arrow { flex: 0 0 92px; display: grid; place-content: center; justify-items: center; gap: 4px; color: var(--primary-ink); text-align: center; font-size: 12px; position: relative; }
.smp-arrow::before { content: ''; position: absolute; left: 6px; right: 6px; top: 50%; border-top: 2px dashed var(--primary-line); z-index: 0; }
.smp-arrow > * { position: relative; z-index: 1; background: var(--surface); padding: 0 4px; }
.smp-add { flex: 0 0 150px; margin-left: 14px; display: grid; place-content: center; justify-items: center; gap: 6px; border: 2px dashed var(--line-2); border-radius: 14px; background: transparent; color: var(--text-2); cursor: pointer; min-height: 200px; }
.smp-add:hover { border-color: var(--primary); color: var(--primary-ink); }
.smp-add svg { width: 22px; height: 22px; }
.smp-files { display: flex; flex-wrap: wrap; gap: 6px; }
.smp-file { position: relative; width: 74px; display: grid; gap: 2px; justify-items: center; border: 1px solid var(--line); border-radius: 8px; padding: 3px; background: var(--surface); }
.smp-file img { width: 66px; height: 66px; object-fit: cover; border-radius: 6px; }
.smp-file .smp-vid { width: 66px; height: 66px; display: grid; place-items: center; font-size: 26px; background: var(--surface-3); border-radius: 6px; }
.smp-file .ellipsis { max-width: 68px; }
.smp-file .icon-btn { position: absolute; top: 1px; right: 1px; background: var(--surface-3); }
.smp-addfile { width: 74px; min-height: 90px; display: grid; place-content: center; justify-items: center; gap: 4px; border: 1px dashed var(--line-2); border-radius: 8px; background: transparent; color: var(--text-2); cursor: pointer; font-size: 11.5px; }
.smp-addfile svg { width: 18px; height: 18px; }
.smp-rules { display: grid; gap: 10px; }
.smp-rule { display: flex; gap: 10px; align-items: flex-start; }
.smp-rule > span { display: grid; gap: 2px; }
.smp-locked { display: grid; gap: 4px; padding: 10px 12px; border-radius: 10px; background: var(--surface-2); border: 1px dashed var(--line-2); color: var(--text-2); }
.smp-sum { display: grid; grid-template-columns: minmax(0, 1fr) 320px; gap: 16px; align-items: start; }
.smp-sum-row { display: flex; gap: 8px; align-items: center; margin-top: 6px; }
.smp-phone { margin: 0; max-height: 520px; overflow: auto; }
.smp-ph-sep { text-align: center; font-size: 11px; color: var(--muted); margin: 6px 0 2px; }
.smp-ph-sys { justify-self: center; font-size: 12px; padding: 4px 10px; border-radius: 10px; background: var(--surface-3); color: var(--text-2); }
.smp-test .card { padding: 14px; }
@media (max-width: 900px) { .smp-sum { grid-template-columns: minmax(0, 1fr); } }
@media (max-width: 720px) {
  .smp-track { flex-direction: column; overflow-x: visible; }
  .smp-round { flex: none; width: 100%; }
  .smp-arrow { flex: none; height: 44px; }
  .smp-arrow::before { left: 50%; right: auto; top: 4px; bottom: 4px; border-top: 0; border-left: 2px dashed var(--primary-line); }
  .smp-add { flex: none; margin: 12px 0 0; min-height: 70px; }
  .smp-top .smp-name { flex-basis: 100%; }
}

/* ---------- V3.9 营销自动化 · 卡片流程（像流程图：卡片 + 连线）---------- */
.smp-start { margin-bottom: 14px; }
.smp-start-row { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 12px; }
.smp-start .smp-trigs { grid-template-columns: repeat(auto-fill, minmax(260px, 1fr)); }
.smp-flow-card { margin-bottom: 14px; }
.smp-canvas { overflow: auto; border-radius: 12px; border: 1px solid var(--line); background-color: var(--surface-2);
  background-image: radial-gradient(var(--line-2) 1px, transparent 1px); background-size: 18px 18px; padding: 24px 24px 150px; }
.smp-flow { position: relative; display: flex; align-items: flex-start; gap: 96px; width: max-content; min-height: 200px; }
.smp-links { position: absolute; left: 0; top: 0; pointer-events: none; overflow: visible; z-index: 1; }
.smp-link { fill: none; stroke: var(--primary); stroke-width: 2.4; }
.smp-link.temp { stroke-dasharray: 6 5; opacity: .8; }
.smp-arrowhead { fill: var(--primary); }
.smp-link-btns { position: absolute; inset: 0; pointer-events: none; z-index: 3; }
.smp-unlink { position: absolute; pointer-events: auto; width: 30px; height: 26px; border-radius: 7px; border: 0; background: #d9534f; color: #fff; display: grid; place-items: center; cursor: pointer; box-shadow: 0 2px 6px rgba(0,0,0,.35); }
.smp-unlink svg { width: 14px; height: 14px; }
.smp-card { position: relative; z-index: 2; flex: 0 0 310px; display: flex; flex-direction: column; gap: 8px; padding: 12px; border-radius: 14px; border: 1px solid var(--line-2); background: var(--surface); box-shadow: 0 6px 18px rgba(0,0,0,.25); }
.smp-card.first { border: 2px solid var(--primary); }
.smp-card.off { opacity: .6; }
.smp-card.orphan { border-style: dashed; }
.smp-card.drop { box-shadow: 0 0 0 3px var(--primary-line); }
.smp-dot { position: absolute; top: 46px; width: 16px; height: 16px; border-radius: 50%; background: var(--surface-3); border: 2px solid var(--primary); z-index: 4; }
.smp-dot.in { left: -9px; }
.smp-dot.out { right: -9px; cursor: crosshair; background: var(--primary); touch-action: none; }
.smp-dot.out:hover { transform: scale(1.25); }
.smp-ch { display: flex; align-items: center; gap: 6px; }
.smp-first { background: #e4572e; color: #fff; border-color: transparent; }
.smp-kind { width: auto; max-width: 150px; }
.smp-nrow { display: flex; gap: 8px; align-items: center; }
.smp-nrow .input { flex: 1; }
.smp-act { display: flex; align-items: center; gap: 6px; cursor: pointer; }
.smp-act .on { color: var(--won-ink, #7bc89a); }
.smp-orphan { color: var(--warn-ink, #e0b35c); }
.smp-files-box { display: grid; gap: 6px; padding: 8px; border-radius: 10px; background: var(--surface-2); border: 1px solid var(--line); }
.smp-frow { display: grid; gap: 4px; }
.smp-frow-top { display: flex; align-items: center; gap: 8px; }
.smp-frow-top img, .smp-frow-top .smp-vid { width: 38px; height: 38px; border-radius: 6px; object-fit: cover; flex: none; display: grid; place-items: center; background: var(--surface-3); font-size: 18px; }
.smp-wait { margin-top: auto; padding-top: 8px; border-top: 1px solid var(--line); display: grid; gap: 6px; }
.smp-wait-row { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; }
.smp-wait-row .select, .smp-wait-row .input { width: auto; flex: 1 1 70px; }
.smp-wait-row .smp-amt { flex: 0 0 76px; }
.smp-addf { flex: none; }
.smp-wait-txt { color: var(--primary-ink); }
.smp-cfoot { display: flex; align-items: center; gap: 6px; }
.smp-next { flex: 1; display: flex; align-items: center; gap: 6px; }
.smp-next .select { flex: 1; min-width: 0; }
.smp-flow > .smp-add { align-self: center; margin: 0; }
.smp-rules-card summary { cursor: pointer; list-style: none; }
.smp-rules-card summary::-webkit-details-marker { display: none; }
.smp-rules-card summary::before { content: '▸ '; color: var(--primary-ink); }
.smp-rules-card[open] summary::before { content: '▾ '; }
@media (max-width: 720px) {
  .smp-start-row { grid-template-columns: minmax(0, 1fr); }
  .smp-canvas { padding: 16px 12px 24px; }
  .smp-flow { flex-direction: column; align-items: stretch; gap: 70px; width: auto; }
  .smp-card { flex: none; width: 100%; }
  .smp-dot.in { left: 50%; top: -9px; margin-left: -8px; }
  .smp-dot.out { right: auto; left: 50%; top: auto; bottom: -9px; margin-left: -8px; }
  .smp-flow > .smp-add { min-height: 64px; }
}
.smp-wait-head { display: flex; align-items: center; justify-content: space-between; gap: 8px; }
.smp-wait-head .smp-tmode { width: auto; min-width: 120px; flex: none; }
.smp-wait-row { flex-wrap: nowrap; }
.smp-wait-row .select { flex: 1 1 80px; min-width: 0; }
.smp-wait-row input[type=date], .smp-wait-row input[type=time] { flex: 1 1 90px; min-width: 0; }
.mode-bar.test-hint { background: color-mix(in srgb, var(--warn-ink, #e0b35c) 12%, var(--surface)); border-color: var(--warn-ink, #e0b35c); color: var(--text); font-size: 12.5px; align-items: flex-start; }

/* V3.9 销售阶段设置 */
.pls-stage { border: 1px solid var(--line-2); border-radius: 10px; padding: 8px 10px; margin-bottom: 8px; background: var(--surface-2); }
.pls-stage.off { opacity: .6; }
.pls-row { display: flex; flex-wrap: wrap; align-items: center; gap: 6px; margin-bottom: 6px; }
.pls-row .input.sm { flex: 1 1 120px; min-width: 100px; width: auto; }
.pls-row .icon-btn { width: 30px; height: 30px; }
.pls-row .select.sm { width: auto; }
.pls-dot { width: 10px; height: 10px; border-radius: 50%; flex: none; }
.pls-sys { margin-top: 2px; }
.pls-more { border-top: 1px dashed var(--line-2); margin-top: 8px; padding-top: 8px; display: grid; gap: 8px; }
.pls-sys-pick { display: flex; flex-wrap: wrap; gap: 6px 14px; margin: 6px 0 10px; }
/* V3.9 每日销售追踪 */
.st-filters { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; margin-bottom: 12px; }
.st-filters .select, .st-filters .input { width: auto; min-width: 0; max-width: 190px; }
.st-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(150px, 1fr)); gap: 10px; }
.st-m { border: 1px solid var(--line-2); border-radius: 10px; padding: 10px 12px; background: var(--surface-2); min-width: 0; }
.st-m .lbl { font-size: 12px; color: var(--text-2); }
.st-m .val { font-size: 22px; font-weight: 600; margin-top: 2px; }
.st-m .sub { font-size: 11.5px; color: var(--text-3, var(--text-2)); margin-top: 2px; }
.st-m.missing .val { color: var(--text-2); font-size: 15px; }
.st-m.alert { border-color: var(--error-ink, #e5484d); }
.st-funnel { display: grid; gap: 6px; }
.st-funnel .fr { display: grid; grid-template-columns: minmax(90px, 140px) 1fr 70px; gap: 8px; align-items: center; font-size: 12.5px; }
.st-funnel .fb { height: 10px; border-radius: 6px; background: var(--surface-3); overflow: hidden; }
.st-funnel .fb i { display: block; height: 100%; background: var(--primary, #c9a84c); }
.st-def { font-size: 11.5px; color: var(--text-2); line-height: 1.6; }

/* V3.9 渠道（WhatsApp / Messenger / Instagram） */
.ch-badge { display: inline-flex; align-items: center; gap: 4px; font-size: 11.5px; padding: 1px 8px; border-radius: 10px; border: 1px solid var(--line-2); white-space: nowrap; }
.ch-badge.ch-messenger { border-color: rgba(91,141,239,.5); color: #8fb0f5; }
.ch-badge.ch-instagram { border-color: rgba(217,119,154,.5); color: #e7a0b9; }
.ch-badge.ch-whatsapp { border-color: rgba(61,220,132,.4); color: #7fe0a8; }
.ch-setup { border: 1px dashed var(--line-2); border-radius: 10px; padding: 8px 12px; margin-bottom: 12px; }
.ch-check { list-style: none; margin: 0; padding: 0; display: grid; gap: 2px; }
.ch-check li.ok { color: var(--success-ink, #7fe0a8); }
.ch-check li.todo { color: var(--warn-ink, #e0b35c); }
.ch-check li.mono { word-break: break-all; color: var(--text-2); }